Misrepresented Items
My bid on a few pieces of jewelry that were described as having specific stones and carat weight. When I received the pieces, I quickly realized they were not as described. I contacted Shopgoodwill and told them about the problem. The auction descriptions were very vivid and there were * NO * indications anywhere that there was doubt about what they were describing. No language like, "appears to be" or "gold-colored" or "sapphire-like".
With the business that Shopgoodwill does on the Internet, I am SURE that they could have gotten some jewelry testers - or even purchased them - to make their descriptions more credible.
In short, they did refund my purchases upon return of the items. HOWEVER, they also removed my bidding privileges because I returned the misrepresented items. They never told me that they would be banning me from the site because of this. Over the years I purchased a lot of items from them, many not worth the price I paid. It is their loss.
"Set-Asides"
Also, please note that it's usually the same bidder who "wins" the auctions for items like the large screen LCD televisions... They state "Pick-up only" on some auctions, however, if you make arrangements for a local "pick-up & ship" company to pick up the item for you, they still won't let you have the item.
It's a VERY cozy (and PROFITABLE) arrangement for someone there... Be sure that the management "buys" a number of high-end items at ridiculously low prices.
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