Iam on my 4th set of Oakley shades, therefore I've provided them fairly good company through the years. Since Iam having my first proper problem, Iam unhappy to discover that their customer support is fairly sub par.
I Have been carrying my Half X spectacles nearly every evening for around 1 5 years. The structures are titanium, and so I purchased additional contacts for them, anticipating they'd last forever. This weekend, I visited hook them up to my encounter, plus one of the handles broke. Used to donot worry a lot of, since I thought that exemplary support was among the advantages of having a $300 set of shades.
The shop explained the ONLY means they might get mounted would be to deliver them in the united states to Oakley headquarters. After I talked together within the telephone, they mentioned that since my structures were no further protected under guarantee, they'd need to give a "inexpensive alternative body" for $70. I advised the repetition that my structures were only good, however the removable hinge required changing. I was not expecting something at no cost, but when they'd assist me get my precious shades set, I Would relish it. He explained WHEN their people MIGHT restore them, they'd... For that same amount as fresh structures might charge.
I actually agreed to substitute the joint myself when they would be prepared to deliver me one, or I'd like to purchase one, however they would not do this both. Main point here is, my very costly shades used out after significantly less than 2 yrs, plus they cannot help me out. I actually purchased another design to make use of like a copy, but I believe I Will send them back. Oakley clearly does not require my company.
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