I am writing this complaint to help other customers know that they are not alone when it comes to poor customer service.
I have been a client for over 6 months and have only lost 10 pounds. I should have been to my goal weight by now. I went to the location 3 times a week and also did their LA lite bars. (Talk about expensive candy bars!)
Anyway, sometimes I have to wait over a half hour to be seen by one of the counselors. It seems they can't keep their staff so I tend to see a new face just about every week I visit. They seem to be focused on selling supplements, etc. And not about counseling and making up customized menus as promised in the beginning. It seems like everytime I go there, they are trying to sell me product. I have tried just about every supplement they offer and I still haven't lost the weight I should have by now. Now I am basically broke and frustrated that the promises made by the staff haven't become reality.
Don't bother signing up with this office, unless you want to waste hundreds of dollars and lose hope in losing the weight you have wanted to lose for years! All they seem to be focused on is selling products and not the service. Spend your hundreds of dollars on a nice trip somewhere or lotto tickets. You have a better chance of reaching your dream!
Sincerely
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