I moved into my home in November and turnd my gas on, contacted Dominion products and services for "ALL" of there warrenties to be included on my bill (i'm a single disabled mom)! They told me i was "all set" and i would see it on my bill! I got my bill and did not see them on it, so i contacted them! They told me, that i sighned up too soon, as the gas was not yet turned on the day i called them to set up service (asked to turn on gas and called products and services the same day)! I asked them why they never contacted me and all that they could say is... They were sorry, but they could put me on the progam starting that day, but if i had to have something fixed the warrenty doesn't begin, untill i'm on the program for 30 days! Ok fine... All was well, so my warrenty began on Jan 10th. 2011! Today, being 2/28 i discoverd my basment was flooding, so i called Products and services! They sent there contractor (assuring me, i was coverd)! The contractors left without fixing the problem! I call Products and services and they said, that the contractor told them.
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