In January I'd my momis residence HVAC system examined and yearly program maintenance done with a trustworthy company with whom we'd something agreement. Anything examined good and also the program was working generally - no issues mentioned.
In March of a Kenmark Atmosphere Consultant named on my mom to get a five-year support contract underneath the guise of the "ultraviolet Promotion/Service Agreement Unique". Sadly, my 89-year old mom who's progressively questioned with decreasing medical issues had no remembrance of the Jan '09 HVAC support formerly done and permitted Kenmark Air-To support our bodies without visiting me first.
The Kenmark Specialist mentioned what he considered to become form within the program, mounted a ultraviolet lighting within the air trainer and closed her up to get a front-loaded support contract for $595. Before continuing, the Kenmark Technology evidently didn't advise my mom the ultraviolet lighting program needed regular lamp replacement, or created her conscious of the costly, on going lamp replacement fees. Coincidentally, I've read related grievances from different clients also apparently tricked by Kenmark Atmosphere.
After I finally discovered of the problem in January I approached Kenmark Air-To stop the support contract and required a professional-rated refund. I had been educated that Kemarkis operator, Ken McDaniel, needed to approve all discounts and was directed to send my demand written down. I sent Kenmark Atmosphere an email lightly outlining the conditions. Our request was overlooked.
Per month later I named Kenmark Atmosphere again to ask about the standing of my request. Soon afterwards I had been approached by Kenmarkis Support Mgr., who described they'd mounted a ultraviolet lighting and there could be no reimbursement. Exasperated over being overlooked to get a month, provided the run around and Kenmarkis complete insufficient empathy for my mom's health, I hung-up on him. Moments later Mr. McDaniel ultimately chose to react to my criticism and called me back. Mr. McDaniel attempted to describe the month-long booth by stating he didn't individually evaluate Kenmarkis work requests, an immediate contradiction as to the I had been informed by his workers, then endured by his specialist, telling me he sensed they'd accomplished nothing incorrect and wasn't likely to return any part of the cash he was compensated. I had been pretty annoyed that Kenmark Atmosphere might make the most of a senior with apparently no mind about this.
As mentioned, well before Kenmark arrived along we'd a current support agreement having a reliable HVAC company. Actually, our current support agreement cost-less cash than Kenmarkis and involved two yearly schedule maintenance inspections. While our normal HVAC company arrived in- May they found two extra difficulties with the job that Kenmark Atmosphere had done;
1. The ultraviolet lighting energy transformer Kenmark Atmosphere had mounted wasn't guaranteed towards the air trainer by any means. Alternatively, Kenmark's Specialist had merely quit it installing free within the the surface of the air trainer.
2. The ultraviolet lighting energy cables have been mounted having a free link on a single conductor which noticeably started from shake once the air trainer was operating, showing a harmful potential fire risk.
Based on their bad customer support, poor craftsmanship and also the complete indifference of Kenmark Atmosphereis operator, Ken McDaniel, I'd never suggest the corporation to anybody.instead, I strongly think that better, more qualified and more affordable HVAC companies can easily be bought in SW Florida. I'd caution anybody considering employing Kenmark Air-To be familiar with how they handle their clients and also the extremely dubious function they did for all of US. I will guarantee you that Kenmark Atmosphere WOn't ever set base within our home again. For me, customers must watch out for Kenmark Atmosphere!
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