I was relocated overseas for work, and contracted these folks for rental property management. What a mistake. They did a decent sales pitch where they key promise was "Peace of Mind". Far from it, and I ended up losing ~$9000.
So, if you are considering doing business with these buffoons, SAVE YOURSELF A HEADACHE AND STAY AWAY! GOOGLE "one step realty complaints" or "one step realty scam" to see yourself all the complaints filed by many people.
My story - and I've been in contact with people who lost even more money to these crooks -
First bad signal: the neighbors called me to inform me people were moving to the house, before receiving any notice from One Step.
When I called to find out, I was almost dismayed to learn they rented the house for $400 less than the minimum we indicated in the contract.
Again, some fast-talking from them saying how soft the market is and how better this tenant was compared to others.
I said OK, I'm overseas so let be it, collect less money than expected. Guess what... No money after 2 months.
After the 3rd call with them giving me excuses saying they were having trouble collecting from the tenant, we decided that my wife would take a plane back to the US and stay until the problem was solved.
Checking with the local police we discovered the tenant that Step One accepted had long history of defaulting on her leases!
So what due diligence did these morons do? Clearly they didn't do any work.
Again, if you are considering doing business with One Step Realty, don't be fooled by their BBB (Better Business Bureau) certification, their NARPM (National Association of Residential Property Managers) certification, or the references they provide.
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