I was contacted by a company who represented themselves as a marketing company who was able to take charges. I asked for the marketing not knowing this was actually a merchent account. I was unaware of what that was at the time. I spoke with Chris Herter who is a senior representative at this company. He told me there would be a monthly fee for credit cards and a yearly fee. I told him I could not afford the yearly fee at this time so I was going to pass on the offer. He told me at that time that he would wave the yearly fee the first year and that there would only be a monthly fee for their services. I said in that case ok because I did not know the first thing about marketing on the internet. I agreed to the first fee and then I didn't hear anything from him again. The next thing I know on December 24, a yearly fee of $185.00 was charged to my account by a company named Pipeline Data Inc. I had no idea who these people were and had not given them any information about my business account number or anything. I called these people only to find out that they were working with cardaccept.com and they had charged me the fee I was told would not be charged to my account. I tried to call them beginning on December 26 that morning. I could not get a hold of anyone but did leave a message with the number given. I repeatedly called and left messages and then decided that no one was going to be available to take my call until the holidays were over so in the very next business day after New Years January 3, I called again. I did get to talk to someone that said well it is not what we do here but I can send you a cancellation form. He said I needed to talk to the people at chargeaccept.com and I told him I did and they referred me to him. I agreed, received the form and filled it out and returned it immediately only to find out that the fax number on the cancellation paper was not working and/or not answering. I continued throughout the day trying to fax this paper with no success. The next day I tried to contact the company and found I continually got voice mail and please leave a message which was never returned. A week when by and I decided no one was going to return my calls so I called Chris Herter again who was the person who contacted me to begin with and who in fact, opened the account for me originally. I informed him of the problems I was having canceling and could not get anyone to return my phone calls. I told him I had scanned the cancellation form and that I was sending it to his direct email and I would appreciate it if he could forward it to the people who do the cancellations. He said he would and that I should not have such a hard time trying to cancel the service. I thanked him, sent it and thought that the problem was resolved and waited for them to return my $185.00. My business account was in the red and I did not have any money to put into it because I am layed off and not one penny came in from this business I was trying to get started. When I did not see any change in my account, I called the business area of the bank and told them what was happening and that only one charge had been authorized from these people. They were still trying to take out money from this account and the bank continually reversed the charges back and would not pay it thank goodness. That was only because I had a negative balance to begin with from a charge they had no business taking to begin with. I explained that I had canceled the service and please do not pay any thing out to these people and tried to dispute it. I am not sure why but this company had some way of making themselves look good so the bank refused to reverse the charge. I told them that the companies rights had been revoked but that did not seem to matter for some reason. I called cardaccept.com again and was told that I owed them money and that the account had been closed only a day prior for nonpayment from the bank. I told them they owed me money and they in turn told me I owed them over another $180.00 in back fees and that I needed to talk to someone else about the problem yet again because it was not their job. I was given a number to the bank they used and they told me they were just the banker and could not do anything about the problem. I told them I was tired of the same old run around and that I was not getting caught up in that again. I then called Chris Herter who then said he didn't remember me even after the lengthy conversation we had over the phone and sided with his company and said he didn't remember me because he speaks to so many different clients daily. I reminded him that I sent him the email of the scanned cancellation form and the complaint letter that the fax number given would not accept and he did not remember that either. At that point I told him that I wanted to talk to someone at his organization that was responsible to resolve this situation and that I expected a phone call as soon as possible. He tried to stall and said he boss could not do anything about the situation because that is not his responsibility. I then told Chris Herter that I expected a call from the person who's responsibility it is and that I would be waiting for their call. I would really like to know who's responsibility it is to handle situations like this. This was at the beginning of the Week of Feb 7th. To this date Feb 13, I have not heard from a soul at this company. I have not used their services, I do not intend to use their services and I have made that clear to them and I have also made it clear to them that I want my money returned to me immediately. I don't know what else to do about this situation. Please help me.
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