I originally began attempting tocontact someone at Toys R Us in regard to a small issue that I havewith their return policy.in that attempt I have been shown whatlittle respect or concern Toys R Us has for its customers.
At everylevel, from the employees at the store I was in to the Executive Vice President and Chief Administrative Officer Deborah Derby, I have beentreated as if I am just wasting everyone's time and that they wish Iwould just go away and leave things be. Documenting my concernsseems to be the only thing that anyone is willing to do. No one, atany level, is willing to listen to my concerns with their policy orwhy I have an issue with them.
I went through the channels set up byToys R Us for customers to send their complaints and when that wasnot satisfactory, I pursued other avenues to get into contact withsomeone at the company that could address my concerns. At this point, I have given up on anyone with Toys R Us caring or doing anythingabout my original issue, but I am not going to give up on the issue Ihave with how Toys R Us treats its customers.
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