I have owned a King size Rhapsody Bed Tempur-pedic bed with the tempurpedic box springs. I purchased this on July 13th from an online source re-selling Tempur-pedic beds. The bed was delivered to me brand new and the trucking company unloaded the bed and removed the packing material.in November I noticed that I began having back aches and found out that there was a large split on my side of the bed where my butt laid. It would sink into large split during the night. I was assured by the sales person that Tempurpedic has a 10/20 year warranty where 10 year is full replacement and the remaining 10 years is prorated. On January 15th, I submitted a warranty claim (form was sent to me by Tempurpedic). I completed the form with the necessary pictures of the split along with information on the mfg tag showing that the mattress was mfg on June 14th. On Jan 26th, I received an email from the Tempurpedic warranty team stating that my warranty claim was declined. The reason was due to online sales from an un-authorized tempurpedic mattress store. They stated that they would have their legal team pursue this mattress company that was unauthorized. Well this leaves me in a predicament. I purchased online since I got a better price for the bed set and knowing that tempurpedic had a 10/20 year warranty I was not in fear of not having problems in the event I had an issue with the product. As a consumer, I am now left with an expensive bed that I cannot get the manufacturer (Tempurpedic) to replace my bed. This is very upsetting. I purchased a tempurpedic because of the comfort that everyone was touting but the company does not stand by its warranty and its disturbing for a company this size.
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