I also have 3 thyroid nodules that were found in October and I had to have a thyroid biopsy in June and it didn't find cancer but the nodules are really small and the thyroid needle biopsy isn't 100 % so I have to have the fear of possible thyroid cancer, and I have to keep going down to university of Penn hospital every year to have a thyroid ultrasound to check to see if they have grown and or changed.
In addition I had a possible uterine polyp found many months ago and the radiologist said one of the things it could be is endometrial cancer and my own mother died at age 49 from stage 4 endometrial cancer! I also have had irritable bowel syndrome for 17 years now, and I had to go to two gastroenterologists who both said that this is what they think I have and one of the things that causes the bad pain in my bowel that lasts for four or more days, is being emotionally upset. And I have gotten the generic for the medication, Bentyl at CVS for the past 3 years for the pain that the second gasroenterologist prescribed for me.
In June shortly before I got my thyroid biopsy, I was in CVS and I was going to buy Xanax to calm me down for the upcoming thyroid needle biopsy, but I couldn't afford the 25$ it cost just for about 8 small tablets. And there was a woman standing in line with me and she heard me say I couldn't afford to buy it. And she walked up to me in the parking lot of my apartment complex and said that she was visting her mother and got medication for her and she asked me if it was for something important that I needed the Xanax and she kindly offered to pay for it! And I thanked her and told her that it was very nice of her but that I couldn't let her do that.
Yesterday late morning, I got a call from a very nice CVS pharmacy supervisor who is a supervisor for all of the CVS pharmacies in the area and I didn't even know who he was and I didn't expect him to call me. He said right away that he read the detailed description in email that the CVS customer service sent him about of what I have gone through and how badly I was treated by those CVS employees because I had called them and complained again because I really didn't feel I was getting any justice and the district manager could of, and should of been more empathetic than he was! And I said to customer service that he didn't even offer me any compensation like a gift card, (not that even a 10000$ gift card would make up for all of the totally unjustified emotional and physical upset and distress they caused me, for no reason!) for all of the injust bad treatment I received from those terrible sick nasty employees, and I had told him that I was going to that CVS and giving them my business since the Fall of 1990!)
This CVS pharmacy supervisor said he felt really bad and he wanted to know if there was anything he could do to help. He said that they are nasty people and that they should be fired. He said in his 15 years of being in this business, he never heard of anything as crazy as this. I asked him how he would feel if this happened to him, and he said he understands why I'm upset but that nasty people like this are not worth getting stressed out over and he said I should concentrate on the positive experiences I've had with people and forget about them. I said they aren't going to admit what they are doing to me because they have no rational good reason and no defense and no excuse, and they want to keep their jobs and it makes them look guilty and bad which they are! And he said, I agree with you, I don't think they are going to be honest about what they are doing, because he said they have no good reason and he said they are just nasty people!
I also told him that the district manager had said to me that from the standpoint of the CVS employees, their treatment of me is totally unacceptable and that it's their job to treat customers well, but I said that that isn't the only main issue here, I would never treat anybody that I don't know who never did anything to deserve it, badly, I don't know them and they could be very kind person (as everyone who knows me well, knows that I am) but I wouldn't know this because I don't even know them, and I would never pick on anyone and treat them badly anywhere not just as a an employee treating a customer this way. And he said, you're right you don't even treat people on the street this way.
I said I would like to meet him in person and I asked him if he ever comes to the store, because I said I would like you to see for yourself that I'm a very pretty woman who dresses very nicely and you can get to know that I'm a nice person and there isn't anything to pick on, and he said, he doesn't meet to know this, he said he is already thinking that now. He said he's going to send me a CVS gift card, but I will have to use it in a different CVS which is a very long walking distance away.
I called this far away CVS yesterday and asked them how far it was from where I am and exactly where it is so I don't get lost. And I spoke to a supervisor there and he said that it's quite a long hike. And as soon as I told him my terrible experiences at the local CVS, he too just like the other supervisor I spoke to at a totally different Northeast CVS Saturday night, said he knows about that store and that many of their customers left the other CVS for good because they said the employees weren't nice or helpful there! He said they are pretty different at this store.
Today I walked to the far away CVS and I looked around a little while, it's bigger than my local one, and then I bought a twin pack of tooth brushes and I had a CVS extra bucks coupon from my bad local CVS, and a 75 cents off from the Colgate company, and a young woman manager waited on me and she was pleasant and smiled and the cashier next to her smiled at me too shortly before I left.
I called the supervisor at the CVS I spoke to on Saturday night and I told him that this supervisor at this other Northeast CVS told me exactly what he did right off the bat. And he was really nice and he said I told you, I wasn't lying. And I said no I believed you it's just that now there are two CVS stores that I know about that a supervisor told me that customers left the other one to go to their store because the employees weren't nice at my local one! He thanked me for telling him this and also that the district manager and the pharmacy supervisor called me.
I also walked to a kind of far, Right Aid and asked if I could transfer my prescriptions and they said yes, and I gave them my insurance card and my name, phone number and address. But after I left I decided that I would go to a much closer very small pharmacy that opened up about three years ago, and I transferred all of prescriptions there and they were nice. I'm never going to step foot in that CVS again and they lost a good loyal customer of 20 and a half years!
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