I was filing for a state tax Id number. I filed with simple file and didnt realize it was a federal Id number that i had filed for. I already have a federal Id number so i called simple file about 40 minutes after I applied online and told the woman that I already had a federal Id number I was meaning to get a state number and she told me that they check the irs database for numbers before they process and if I had a number it wouldnt have gone through. I told her I just got my federal number today online from another website. She said that is why it didnt stop processing. I asked how do I fix this cause now I have two id numbers and you have charged me 187.00 when I already had a tax number and I want a refund. She told me I have to wait to get the two numbers in the mail and cancel the one. I told her ok how do I get my money back she said they will not give a refund. She then told me I shouldve cancelled before the transaction went through. I told her i got on the phone as soon as I realized and it hadnt even been an hour since i put in the order. She said well it was too late they already put it through. I told her I want to talk to her boss and she told me that was impossible and that she is the only person who deals with the customers. She would not allow me to talk to anyone else and threatend to end the call two or three times telling me there is nothing she can do for me.
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