I wanted to get my free annual credit reports here because of inaccurate information in them. They gave me one. Another was not available at the time. When I followed their instructions to return to the list of bureaus to obtain the second one they told me I had already gotten it, which I didn't.
I recently returned after a couple of months to get another report from one of the other two I had not obtained. They now tell me I received all three the first time.
I wrote them an email from their website with no response.
Below is their 'About Us' section. They apparently say one thing and do another.
AnnualCreditReport.com is a centralized service for consumers to request free annual credit reports. It was created by the three nationwide consumer credit reporting companies - Equifax, Experian and TransUnion. AnnualCreditReport.com provides consumers with the secure means to request and obtain a free credit report once every 12 months from each of the three nationwide consumer credit reporting companies in accordance with the Fair and Accurate Credit Transactions Act (FACT Act).
AnnualCreditReport.com offers consumers a fast and convenient way to request, view and print their credit reports in a secure Internet environment. We also provide options to request reports by telephone and by mail.
AnnualCreditReport.com is the only service authorized by Equifax, Experian and TransUnion for this purpose. The three nationwide consumer credit reporting companies have always encouraged consumers to regularly review their credit reports.
Please note that, as a security precaution,
Consumers should never provide their personal information to any other company or person for requesting free annual credit reports under the FACT Act.
AnnualCreditReport.com will not approach consumers via email, telemarketing or direct mail solicitations.
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