This is a warning to anyone considering buying anything from Ashland Book Shoppe, through Amazon.com. This has nothing to with Amazon they are a great company and I will continue to purchase from them. The seller on their website however is complete slime. I ordered a package in October a phonics kit for my daughter, it was supposed to arrive at the latest by the 27th. When, it didn't arrive by the latest possible date I emailed them and asked them to take the shipping charge off since it was not here yet, they didn't respond to this request when they emailed me back and they promised I would receive another package in 4-7 days, because they were going to reship it. I replied by saying it was nice that they were reshipping it, but I expected the shipping to be refunded since I had to wait, the offered 25 percent off. Which seemed nice.
To make a really long story short by the 17th of November I still had not received anything and had received multiple false promises that it had been sent and I would receive it in an alotted amount of time. On The 17 I had had enough and sent an email which stated: Also it would be nice to know the phone number for this company since the one listed is no longer in service... At this point my irritation and disappointment with this company has come to a whole new level. Did you even ever send a package? A new package needs to be shipped next daymail and it needs to arrive here no later than FRIDAY.
I have never in my life experienced something so irritating as my interaction with your company. My child could have been using this kit for the past 5 WEEKS! She will be in the 1st grade by the time she gets her kindergarten phonics set. Something immediate needs to be done here. No more waitingby the door for something that's not coming. A package needs to get here NOW. If you can't get the package here and give me a FULL Refund aspromised then you need to put the money back on the credit card and send me a refund for the package price, so I can purchase from another company. This needs to be resolved TODAY! To which the company responded: Greetings Jessica
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