My wife and I been executive members of this store for more than 30years, but lately there is a reversal in refunding or the return policy of "100% satisfaction guaranty". The first incident that I encounter was during the Christmas Holiday when I made the decision to return a GPS system (Garmin 1490T). Only a week old. The reason: defective product and been advice by the manufacturer to return the product to them or to Costco. I opted for the second choice since I had the box, manuals, cords, and plastic bags, at this specific store in Rancho Cucamonga they refused to return my money or store credit alleging that a CD was missing from the box (FALSE STATEMENT) there was never a cd you down load the software from the computer. My statement to the manager was "If there is a cd go open another box and you will see that there is no a CD. Which he refused to do so. Now stating that there is a plastic cup that attaches to the dash board with this sticky glue witch (probably a $. 50cents item) I told him that he was welcome to retrieve from the dash board because I tried to remove it and seem that the leader from my Mercedes will came apart but I will be willing to pay for the plastic circle and still he refused to do so. I requested to talk to and upper manager and he stated that he was the top manager of the store. At this point and totally frustrated left the store and just to realize later on that TONY (THE MEXICAN BIRDBRAIN) never returned my membership card nor my AMX card, I called immediately the store and they asked this malcontent of the whereabouts of my cards and the response was that both cards were returned to me. (FALSE) at this point and knowing that both cards were left at the store I had to be force and called the POLICE for assistance because a) the dishonest individual was been nasty and playing games with me or b) he is a thief trying to make me believe that I lost the cards. Well the Police was very effective they were going to arrest this moron if he did not produce the cards and low and behold TONY the MEXICAN had the cards on him self. What bastards. Moral of the story: stay away from this m... Fu... S. And why pay membership if they do not honor honor their own policy. (28,000, 000.00 members x $50.00 or $100.00) is a lot of money and what is the benefit??? NOTHING I can buy the same staff at Albersons or Vons.
0 comments