Yeah, same story here; I ordered on Dec 2nd, and as of 1/3, no blog, no replies and support ticket system offline. The last ticket that I submitted on 12/22 which is pasted below, was completely ignored, and closed without them even replying to it!
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While I am happy for YOU that your launch was such a success, I would like to remind you that it has been 3 weeks since I ordered ONE blog, and I havent received it. Also, while I understand that you have an exceeding amount of work to do, the last update that I got was 8 days ago; the only time I get updates with information relevant to my questions as to when I will receive my blog, is when I submit a support ticket. I dont know how many people ordered, but not one of them should be more important than any others, although I am not saying this is the case, just wondering it the people that ordered multiple blogs got pushed to the front? I would be curious to see how many people have already canceled their orders because they got sick of waiting, especially with no appreciable updates. Not trying to be negative, but I think that you can appreciate my stand on this. One month and still no product delivery? I think you should be posting weekly updates to anyone that has not received their blog (s) yet
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This is the ticket that I submitted today, Monday 1/3/11:
Posted On: 01 Jan 11:06 AM
It is now the 1st of January, and I still have no blog, and I am coming up on a $19 hosting payment, for which I didnt even get my product. What would YOU suggest I do, or position I take? You didnt even acknowledge my last ticket, you just closed it without replying!? I think that I have been more than patient, and I think that you would have to agree. I want my $96 refunded IMMEDIATELY, now that weve hit the 1 month mark since I made my purchase. Please dont send me some BS email, just refund me, and cancel my upcoming $19 hosting payment.
Drew *
P.S. I am telling you that you need to cancel my recurring hosting payment before my cc is charged again on the 2nd. If my card IS charged, I will take all steps necessary to recover my funds. Maybe $19 isnt anything to you people, but I am a 42 yr. Old disabled vet since 1991, and I am on a fixed income. I need every penny that I get
P.S. Usually when you submit a ticket, you get a confirmation email from the system; that is no longer the case because they obviously disabled that functionality, and as you can see, the support ticket system is ALWAYS Offline.
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