I purchased my contract 10/07 and have penn warranty deduct my premium every month (37.00) from my checking account and this is my only claim. The second week of dec my car started making a loud thud, thud, thud. I took the car to my regular mechanic & he informed me that it was the timing belt, which he couldn't do (Saturn dual cam). So I called pepboys and made an appt. I also called Penn Warranty to get info about filing a claim and he was recommending pepboys all the way. I took my car into pepboys on sat morning & mechanic told me "they have to make sure its was the timing belt" & he would let me know in a couple of hrs. I called him back at 5 pm & they hadn't looked at it yet. Sunday they were waiting for the tools to do the job from another shop and would probably be there mon or tues. I called every day and on tues I was told that they couldn't do the job because they didn't have the tools and I was told to get the car towed to a Saturn dealer or a GM dealer, which I did. The dealer and penn played phone tag. I thought pepboys had started my claim, so I called the dealership and told them to stop whatever they were doing until they talked to an adjuster. The next morning (wed) the dealer called me back to see what I wanted to do because the mechanic that was going to fix my car was going on vacation the next day. I told him to go ahead. Later that day he called & said it was done. Then I called penn to talk to the claims adjuster, she informed me that they are paying $394 out of a &1300. She told me she couldn't help that the dealership overcharged me. Both of the other shops told me it would be a big job. I stated that I wanted to dispute the claim amount & called that # and got a recording; I still haven't heard from her. Dec 16th I got a letter from pwc that they were not renewing my contract as of dec 28th. I inturn called customer service to talk to the women who sent me the notice to ask the reason that I was cancelled and was given the run-around. 1st, I was told that I had 176,000 miles on my car and the limit was 150,000 and I corrected her, I had 136,900 mi. She then told me my contract was 130,000. So I asked her to send a copy of the Genesis plan I had and I was going to dispute this. Well today I got a copy of the sales slip for the genesis plan and a paper that tells me what is covered (timing belt is covered) but no prices or limits other than the $100 deductible. I called customer service that I didn't get what I wanted... How much they pay, mileage, labor and she told me that info was not available. I was going to cancel this contract after I found out their fraudulent claims on what they take care of. I feel I was canceled because of my claim and nothing else an if you would check you ripoffs by Penn Warranty, you will see that they claim they cannot cancel a genesis contract. I, m still waiting for the disputer to call me. I would not recommend in anyway! V
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