I recently did an upgrade of my phone from the N400 (if you have it RETURN IT NOW and get a better phone, it's terrible) to the A620 (haggle with them for awhile and you can get the phone for a mere $30 instead of the $260 they are asking for it). Upon my purchse to the A620, the sales representative at the store informed me that I was renewing my contract and in this renewal I was receiving Vision free for 2 months.
However, I did not receive the free Vision and was in fact billed for it at about what I figured out to be roughly $0.40/minute! I called the customer service line and spoke with two separate representatives who both were completely rude and unprofessional.
I had one representative tell me I was the one who was wrong and was going to have to pay these charges no matter what! When asking to speak to a supervisor, I was informed that there were no supervisors in the building (I'm sure) and that I could have to fill out a form to speak with a supervisor and if he/she felt my problem was "big" enough he/she would then call me back within 24-48 hours.
The customer service rep. Told me that maybe I should call the store I purchased the phone from because even though it was a Sprint store it was a completely different issue and maybe they could help me! Talk about POOR customer service! If I did not have to pay a huge cancellation fee, I would leave Sprint before they blink an eye.
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