We are a plastic recycling company that purchases post industrial scrap plastic; we found an advertising online from Steel International with photos of the scrap material that was for sale; we called to arrange a purchase, sent a purchase order stating that the plastic scrap was to be post industrial, clean and free of contamination such as paper etc. Izzy Zubin of Steel International assured us that the material would be free of contaminates and will be post industrial not contaminated post consumer scrap... We issued a purchase order #10-437 on April 23 stating baled post industrial clear LDPE film, no contamination... After sending our PO, we recieved a pro forma invoice/contract no. 042310 April 23 which states purchase of post industrial clear LDPE film, no contamination for the price of 0.26 cents per lb/43,000 lbs and 2,000.00 shipping cost... We wired 13,180.00 on April 24 (100%) of the cost; we received a shipment on April 28 of post consumer scrap BOL #5163212 that we did not specify in our purchase order; we made it very clear that we wanted post industrial no contamination, which was also acknowledged by Steel International...
We refused to unload the trailer and called Izzy at Steel International and he asked us to unload the trailer and he would send a replacement load of good material ASAP... I stated that I did not want to unload the scrap as we may own it if we unloaded it... Izzy, after numerous phone conversations, sent another pro forma invoice/contract no. 042810 on April 28, (day of delivery) Which states on the invoice/contract to please unload the truck, because the trucking company has scheduled another pickup in the area. We will pick up the load within 1-2 days, we will also replace the load for clear post industrial LDPE... We then unloaded the trailer and wrote on the BOL that Versaplex has unloaded trailer and is awaiting a replacement load of the proper material signed by myself Thomas Lotterman... The material that we could not use was picked up on May 6; we loaded the material onto a sea container at no charge to Steel International thinking that we could have a long term business relationship (Steel PU order #182)... This material I believe was shipped to China were most of the unusable material goes to because China has affordable labor to clean dirty material... I have made numerous calls to Izzy Zubin at Steel International asking when he will be replacing the contaminated load and would send photos via email of various post industrial material, however, the cost was increased to a price that we could not agree upon due to the market pricing and our cost factor for processing the material,
it would not have been profitable to us at all; we had an agreement for what we wanted to purchase and a price... We were sent dirty, contaminated plastic with lots of paper, etc... We have photos to show if needed... After making a few more calls to Izzy, feeling now that we have been taken, I asked him to return our 100% payment instead of sending another shipment of plastic scrap that we wanted... He said he would be sending out payments next week (this was late June, early July, I can check phone records if needed... We still have not received any portion of the promised refund we are looking for... I called today, August 2 and asked for Izzy, I was asked, who is calling, I said Tom Lotterman, the person answering the phone said: hold on and I'll see if he is here... Sounded to me like an avoidance... I have been patiently waiting for our refund and would like to have the entire amount returned ASAP at this point... I do not want partial payments; Steel International's web address is http://steelint-osfl.com / I hope for a rapid response to this complaint...
Just want the $13,180.00 refund that we paid in full prior to receiving the MISREPRESENTED material that we paid for... I don't think that I can trust this company for a replacement load... The plastic scrap marked is full of thieves and crooked sales techniques... This sounded very good and Izzy was very convincing in taking advantage of us...
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