We bought an Apollo Club three years ago. Throughout that period we'd to contact customer support atleast 7 occasions for numerous failures of the club. This stikes me like a little extreme, but formerly the service-we obtained was okay. The support employees appeared to worry about client satisfaction and also the specialists understood the things they were doing.
This season continues to be completely distinction, nevertheless, the client support reps possess a reckless, indifferent attitude. Once they plan you for a scheduled appointment, they do not bother to report the full time of evening the specialist may appear. It is a great guess all of your evening will be shot holding out for them.
The specialists themselves never appear to possess the components required. The final specialist who turned up at the conclusion of your day didnot actually attempt to determine exactly what the issue was before determining he didnot have what he had a need to repair it.
We're currently on our next support require a leaky jacuzzi and we-don't actually understand what the thing is however. Once more, we've invested the whole evening awaiting the specialist to exhibit. Odds are when he gets below, he wont have the component. The very fact we have been without our club for 3 months today, does not appear to worry anybody at Apollo.
0 comments