"I have shopped at Shoes.com for at least 4 years and until now have been very satisfied with their service, shoes and shipping and return policies. Today, I ordered a pair of shoes and was declined due to their "NEW EXCESSIVE RETURN POLICY". Turns out, that this past year I ordered 11 orders of shoes in which I only kept 6 of the orders. The point of online shopping and free return and shipping was to be that one could order shoes, try them on at home and return them if they did not fit. Being that I kept half of the orders that amounted up to over 600.00$ and always promptly returned the ones that did not work immediately without wearing them, would, to me, seem only fair when making a purchase. Be aware that Shoes.com does not want you to make any returns when you are purchasing from them. Rather, instead, ZAPPOS.com continues to honor their shipping and returns policy and works hard to continue to have your business."
0 comments