On July, 7 I placed an order through this company for an advertised tutu set and hair bow. I paid for the item in full on my mastercard through google checkout. The outfit was to be used for my daughter's birthday invitations. On August 18, after 6 weeks I sent an email stating when I could expect my items. Lauren Bergmann responded to my email stating they had been out of the office due to a death in the family and that I should recieve my items ASAP.
On August 28, I sent another email asking for my order and recieved an email back from Ms. Bergmann stating they have been out of the office due to a death and if I want to change the size of the clothing I could.
I sent a 3rd email stating I needed my order asap for my daughter's birthday invitations and it had been more than 8 weeks since my order was placed. Mrs. Bergann replied again asking me what size I had ordered, when I told her the size again even though I had stated it in my first initial order she once again replied my items would be shipped as soon as possible. I sent a few more emails demanded to know a shipping date and on September 8, I recieved an email from Ms. Bergmann stating my items would be shipped the following Wednesday.
On September 21, I send another email stating I never recieved the items that were suppose to be mailed. I asked Ms. Bergann to send me a tracking number and she replied with an email stating there was no tracking number. I decided to be patient and wait about 3 weeks from when she stated she had mailed the package. On October 4, I found a contact phone number through the BBB for Ms. Bergmann. I left a voicemail stating my items had not been recieved and that I wanted a full refund. Ms. Bergmann texted me back (she did not call verbally) and told me she would refund me my money. I then sent her an email to confirm she would be refunding me and asked when I would recieve my money back. Ms. Bergmann responded in a week she would mail me my money.
It is now October 27 and I still have not recieved my money back. I reported this company to the BBB and still have not seen my refund! This company continues to state that I will get my refund ASAP, but still I recieve nothing!
My daughter ended up not being able to take pictures for her birthday invitation in the outfit I hoped for till the last minute. We are entering November and my items were purchased beginning of July. What a waste of my money and time!
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