I placed an order for 2 packages of double-tack mounting film, and shortly thereafter I was notified by customer service that they were out of stock of this item, and they were expecting another shipment in a week and a half.
I replied to customer service, saying that we need these items as soon as possible, as we are preparing for an event in the near future and a delay on our shipment could be costly to us. I said that it would probably be alright for our order to ship when they expected more inventory to arrive, but it would be cutting it close.
A Mike Barnette from Customer Service got back to me, saying that he found 1 package of my order in one of their CT warehouse, and 1 in their Texas warehouse. So, they would be split-shipping my order to prevent any further delays, without any extra cost to me.
This is fantastic because we need our order asap. I'm very happy that customer service (Mike) understood the urgency of the matter and went out of the way to help us out.:)
Thanks!
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