Complaint / Review
Pier 1 Imports, Inc
Got taken - pillows

I returned some merch and had a credit of about 50.00. I then bought something else and wanted them to use that credit. I received a bill for that purchase which meant they never gave me the credit. I payed the bill and then bought something else and told them once again to use that credit. I then again received a bill for that purchase which meant they once again did not give me the credit that's owed to me. I went to that store will the bill and they said they could not do anything about it. They gave me Capital Ones phone number and told me that I would have to contact them because they take care of all the billing. Every time I called that number I got a recording that had nothing to do with me wanting to talk to someone about Pier Ones bill. I proceeded to go directly to Capital Ones bank but they also could not do anything to help me.in the meantime I ended up with a late fee of $25.00 for not paying on my $50.00 purchase. I will never shop at Pier One again. The customer service sucks. I feel like Pier One should have done something to help me. I still have a $50.00 credit there but I'm afraid to use it as I'll probably get ripped off again. Sue