I have a problem with your store located in San Angelo (#4948).
I blew a tire in late March and took the tire back to Sam’s for a replacement. It wasn’t in stock, but they would order it and it would arrive in a few days. No problem.
A week later, the replacement had not yet arrived so I took another tire (also purchased at Sam’s the year before for the very same reason (low stock). I had it mounted on the rim for which I paid $15. When I asked why I was being charged again, I was told that the “computer wouldn’t let them do it any other way.” Ok, fine.
The associate took the blown tire, mounted the other, and again assured me the replacement would be in soon.
Every two weeks during May, I would stop by and check on the replacement tire. Each time I would be assured that it was “on the way” and that “we will call you when it comes in.”
On June 16th, I again stopped by the store only to be told they had no record of my purchase, my replacement order, or anything else. I was told to come back the next day when the “team lead” is working. OK.
Yesterday, June 17th, I went into the store and no one could find any record of my order.
What I don’t understand is that other Sam’s Club’s can pull up my history no matter where I am, but this one cannot.
I have been waiting for a replacement tire for over two months now. Your store took my damaged tire and now claims to have neither a record of the order nor the damaged tire even though I have my receipt for the mounting of the temporary tire.
Whether the order was allowed to “lapse” or not, your IT department should be able to pull that information easily.
Don’t get me wrong. Everyone has been very pleasant and courteous. The problem is that I still don’t have a tire.
Please let me know when I can expect this to be resolved.
Thank you,
Eric Chunn
2705 Douglas Dr
San Angelo, Texas 76904
325-212-1889
[email protected]
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