Used Retriever for 3 and half years. After cancelling, was charged $250, which was removed from my bank account. Was told it was because it was an early termination fee, yet after having reviewed every contact page, every agreement and policy book delivered, there is no mention of any kind of renewable contract or even the original contract length.
The company only has two people in their office, one is a secretary, who cant/wont do anything and a "president" who hides behind said secretary and will not answer calls or return calls, instead choosing to send "too bad" emails. Even though they cannot even show paperwork where the $250 charge is listed, they claim "its their policy", though they cannot show proof of it, especially when it isnt listed on any contract
Their business policies are shady at best, their management is downright pitiful. I suspect many others have been ripped off, but havent done anything. If you have been ripped off, file a complaint with their local Better Business Bereau as well as the National Processing Company, whose contact information you can get by going to the Dallas BBB and typing in Retriever Payment Systems.
If enough business get together, something WILL happen. Its those that dont do anything that allows these crooks to operate.
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