We joined Best Buy Austin, Texas just on one year ago, and have had more than a disappointing experience. They outright Lie. Our mistake for not verifying their info better. We were installing a pool, suppoMembersedly we would more than get our membership cost back by going through them. Not true. The pool company they recommended we go through - that they had the relationship with - did not perform, could not provide references when asked, design was poor and did not reflect multiple attempts by us at explaining what we wanted (including providing our own drawing), and they were not cheaper than other companies. They also were not responsive, just like Direct Buy. We got a better product at a better price with higher quality products used from a different vendor. WE have rental property (main reason for joining them, and have attempted twice now to use their services in replacing appliances and in performing renovations, we could not save a dollar by using them. We wanted stone for our home and they were not cheaper than what I found on my own (identical product). On top of that the wait for product was too long. I have attempted to use their contractors and they were not cheaper nor were the people they recommended certified or licensed in their respective disciplines. Next, when I joined I asked very specifically including pointing out what I wanted to them visually "was that type of product available" as I wanted three of them, expensive item, and yes it was. A lie, in the end the products were not available. They also said their membership was tax deductable, and guess what, it is not - per H&R block. When I attempted to talk with the owner he was rude, and abrupt and surly. There was no service. We have purchased one item via them, We did save on it, however it was much later in delivery than they said, and the four wheels on the item all broke within weeks of its arrival. I continue to try to use them as I would like to think that we could eventually recoup our cost however I have been unable to find what I wanted cheaper. The last item was tile for a renovation, DalTile, I bought it cheaper from a retailer. I could not recommend Direct Buy at all, and would suggest people not waste their money.
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