We bought an organization product that turned out to be cheaply and flimsily made, and would not have lasted more than about two weeks, so when we complained and wanted to return it, they said they would refund the item cost, but we would have to go to the expense (about 7.95) to return it in the mail. So in other words, we are paying for two shipments and getting only the cost of the item returned.
Considering the price of the item, it is almost cheaper to just keep it and throw it away than to return it.
(Guess this is their general idea...)
If you sell junk - don't saddle the customer with more expenses. It is your responsibility to sell quality items to customers.
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