We loved the photos that Rachel Thompson of Girls With Pearls Photography took. We didn't love getting the run-around and excuse after excuse as to why we weren't getting our photos. Finally, 2 months later, we received an email with a file to download them ourselves from a file-sharing website.
We were told, "I'll do it next week", "I'm sorry, I forgot!", "I've been sick", "I've been busy".
Clearly professionalism is not their forte. Also, it makes you suspicious as to why they are not listed on the Better Business Bureau website as a legitimate business.
I would NEVER recommend this company to anyone for any kind of photography.
I attempted to write several reviews on websites to let other consumers know to avoid using this "company" and they were replaced with friends of the owners with nicer reviews. It doesn't change the fact that we were given several deadlines as to when our pictures would be given to us and then finally when I threatened to file suit were they emailed for us to get ourselves 2 months later!!!
The sad part is, we were looking for a photographer to use in the future for family photos, so they would have had plenty of future business, but when you treat your customers poorly, you can't expect to have customers much longer.
0 comments