Usacomplaints.com » Shops, Products, Services » Complaint / Review: Menards - Customer service. #598613

Complaint / Review
Menards
Customer service

My husband and I went in for a return. The product was a drill and was purchased out of state. We are in sub-contract work and travel... Our employee paid cash for items and receipt was destroyed in flooding we had. We had 3 total. 1 in hand 2 in a work truck on its way back from Pittsburgh. We brought the 1 drill in and explained about the receipts. We asked if this was their product as we are not 100% sure it was this store. They researched and told us it was. We said great! We will bring the other 2 in next week when our truck arrives in ohio. We then bring in the 2 drills and the General Manager accused us of theft. Outwardly and openly. Then he further stated we could have dressed up for the occasion and then proceeded to inform us he does not trust anyone who walks in the door. And that he is the big Company of Menards standing behind him. And then proceeded to ask me who I have standing behind me... He kept our equiptment and refused to give them back. I explained that I felt uncomfortable leaving the drills there. I stated it felt like if he asked me to leave a child there I should just trust him. He then said that he hopes my children are worth more than 200.00 dollars. He still has our equiptment. I called the regional or the operations manager and he told me he would get to the bottom of things. I had to call him back as he forwarded the problem to someone else without keeping us posted. This new person is calling all retail stores to see who carries the product and we still cannot retrieve are items... The manager also explained to us that we will not get our items back and I quote "because I said you cant have them"


Offender: Menards

Country: USA   State: Ohio   City: Findlay

Category: Shops, Products, Services

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