Usacomplaints.com » Shops, Products, Services » Complaint / Review: Charter Communications Of FORT WORTH - We use charter communications in fort worth texas Disconnect Service, 30 days passed due and only had service for 3wks, all services have never worked right, and per every tech need to install new wiring taps to have service work correctly, wrong bil. #595663

Complaint / Review
Charter Communications Of FORT WORTH
We use charter communications in fort worth texas Disconnect Service, 30 days passed due and only had service for 3wks, all services have never worked right, and per every tech need to install new wiring taps to have service work correctly, wrong bil

Well first started out having charter, then we got the bill said we was 30 days late and only had the service for 3 wks, and in that 3wk period the service didnt work properly and had to call tech out to replace equip, which they were convinced that we just didnt know how to work the remote. NOT! Its your equipment that dont work! Soon as he changed out equipment, they disconnected us saying we are 30 days late on our bill... OMG just went down hill from there, we are suppose to have the bundle service thats a joke i have to call every month because they have charged us 35.00 and 1.99 fee for the tech to come out to change there broken equipment... And then it snowed and service was out for a week, and then the internet box went out which somehow always becomes our fault, got that back up and going and then then neighbors ordered service so their tech completely cut all of our wiring from the pole and of course we had no service, called and told them what their tech did, and they said they would send someone else next thurs. OMG i said umm no you send the idiot that cut our wires back out to fix his mistake!!! Didnt happen we again were in the wrong, and again we were charged a service fee for the tech cutting our wires... And the guy they sent out was a call in cause they couldnt get the other guy to come back out... So he had an attitude and pissed out dogs off left my gate open and all his cut up pieces on the floor... And still didnt work freezing up no sound slow internet... Because WE NEED new TAPS... Per original tech our service will not work correctly untill they are removed and replaced... I have complained to manager after manager... And somehow in a 3 month period still owe 300.00 dollars and i have been paying the bill and its only suppose to be 85.00 a month... You do the math... I am soooo frustrated its not funny... I just got off the phone with them because they disconnected me because i havent paid my bill... And i just paid it 3 days before... Aaargh... And now im 60 days past due... LOL and yet ive only had service 3 months... I am typing as fast as i can because they are disconnecting us again and are refusing to replace all their wiring so that we can have properly working service untill we pay the 144.00 bill that should only be 85.00 and is 60days past due and we only have had service since march... But they are trying very hard to work with me... Ha. What the heck... I told them i was reporting to the bbb and calling who ever i had to call, because you cannnot expect people to pay for service that they are not getting!!! You want me to pay for my service but yet it is down more than it is up... And there is actually more problems i just dont have enough room type... Oh yeah and my box dont work again, so they said pay the bill and then you take it and exchange it for another one...: (what a company... And its the only choice we have in our area...: (someone please help this cannot be allowed to go one... I am thinking bout calling the news investigators... I dont know where to go with this..


Offender: Charter Communications Of FORT WORTH

Country: USA   State: Missouri   City: Saint louis
Address: po box 790086
Phone: 8884382427

Category: Shops, Products, Services

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