Purebred Breeders sold us a puppy with a congenital defect. After our puppy died, they will not return our numerous calls or emails.
I want Purebred Breeders to refund my money ($1384.00) that we paid for our puppy. I do NOT want another puppy from them as we feel like the breeders they use are obviously not screened well enough. We researched the breeder our puppy came from and found that they do not allow visitors to the property, which is a tell-tell sign of a puppy mill. Our vets even told us that he came from a puppy mill.
On April 23 our puppy had to be put to sleep after almost 2 weeks of constant vet care (day and night). He suffered from a congenital defect called Megaesophagus. Purebred Breeders claimed to be on our side "not the breeders" but when we told them the puppy died and had all of his vet records faxed over to prove the defect, they stopped taking our calls and would not answer our emails. Every day we call and are given the run around. It is the same story every time. We are told that the manager is on another call, is at lunch, or left for the day and she will call us back ASAP. For 2 1/2 weeks, we have gotten not ONE single call back.
We paid Purebred Breeders a lot of money to have the pet of our dreams and we are receiving unacceptable treatment from them once he has died. Before submitting this complaint tonight, we were told once again that the manager would all us right back. We warned that we may have to pursue other avenues if they did not call. The call never came. Our puppy has been dead for 6 weeks now. All we want is a full refund from them and a phone call saying that the check is in the mail.
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