This mayseem lengthy, but its well worth the read if youre seeking the truth aboutDish Network / Echostar and its treatment of employees. As a coachon the sales floor at the Ahwatukee / Phoenix, AZ location, I have some firsthand knowledge of just how corrupt this company is. I finally ended up leavingafter working there nearly 10 months, 6 of which I was a coach. I knew of thecorruption my first week out of training as it is that apparent. Nonetheless, I was stupid enough to believe that I could make a difference onceI became a coach especially knowing what I knew, but I was wrong. Dish Networkas a company totally lacks morals and ethics in the way it treats itsemployees and customers. If yourapplying to be an Inside Sales Rep, you should know that this company will goso far as to take money out of sales rep's check for not performing to theirstandards. YES you read it correctly; they will take your money, which you earned by selling their product, out of your check if you do not perform to theirso-called standards. It is these very standards that change almost daily tosuit the needs of the company, not the employees, which are so difficult totrack or live up to. It was with greed and stupidity on my part that I joinedthis company in the first place and I wish I had seen this board prior to mystarting with Dish, as I would have never left my other job. If youre doingresearch on this company regarding a potential job in this sales center, readthis carefully before you decide to join. If youre researching this company toget service, read this and then go to some of the links below before you doanything. Dish hiresall its sales reps under false pretences. On their web site they claim thatyoull Earn $50K, $60K, $70K or more your firstyear! (Unlimited earningpotential with an uncapped commission plan) which they proudly post for the inside sales repposition. Thats their bait line to get you to apply. Once you apply, youllget a call from the recruiter, usually from a female with a sweet voice, whowill then go over some of the basics of the job and reaffirms the earningpotential youll have. He or she will even going so far as to say that mostagents make upwards of 60K. This is a bold face lie and nothing more than additionalbait to get you to the interview process, which is where they size you up. Onceyou get a face too face interview, they ask you to sell them on why they shouldhire you. Now keep in mind, this is normal practice for any well-respectedcompany, however Dish uses this technique to make you believe that they areonly looking for big sellers who want big money. What theyre actually lookingfor is how greedy you are, how gullible you are and to what depth. This is whythey push the Earn $50K, $60K, $70K so hard. The fact is, the average sales agent is making less than 30K a year. Iknow this because I processed the sales reps timesheets and I had to deal withticked off employees every time they received their check. When I say theaverage agent, I speaking of 98% of the people working on the phones, as salesreps in this center. The final part of the interview is when they sit you withone of the working sales reps to listen to a call. Keep in mind the person theychoose is someone they know that really needs a job and will never say anythingbad about the company and will only tell you what they want you to hear, shouldyou ask any questions. However, here is one important question you can ask thesales rep once the interviewer walks away, How many sales do you make whensomeone calls in regarding the certificate for $500.00 worth of freestuff. Look at the face of the employeewhen they answer and that should tell you everything you need to know. Nowonce you pass the actually interview, you are scheduled into their two-weektraining class, which is designed to teach you about the equipment, packages, programming and just how great the company is. Here is where you need to bevery careful. Amidst all the confusion of learning everything, on a given daythey will send in a human resources person to discuss benefits, payroll, etc. And make you sign a ton of paperwork. One of the documents they have you sign, states that you will not sue Dish/Echostar without going through arbitrationfirst. They do this knowing that once you sign it, most attorneys wont eventalk to you because attorneys work off of high dollar suits and arbitrationdoesnt return high dollars. My advice is to slip that one piece of paper inyour bag and never sign it. Chances are they wont even notice its missing andyoull have kept your doors open Now if at all during training you should bestupid enough to ask what the average agent really makes, their reply isusually, Why is average all you strive for. During the trainingthey will tell you that you wont make what the average agent makes right away, because youre new and dont have the experience yet. But wait a minute, they only hire real sales people who average 60K, right? Then whyshouldnt you as a real sales person, make what they say the best of the bestare making on the floor, especially after two weeks of training? Because thebest of the best are not actually making 60k at all, but I think you alreadyknew the answer to that question. Nowat some point during your interview or training, someone will tell you thatyoull make $30.00 for every sale you close. Well the truth is a little morecomplex because of the amount of customer service calls they transfer to you. Ill explain, as a sale rep youre paid on the number of sales you makecompared to the amount of total calls you receive. Lets use this scenario; youreceive a total of 10 (youll actually average 20 to 40) calls in one day. Ofthe 10,3 were actual sales calls where people were really interested ingetting service, 5 were customer service calls, which the screeners shouldnever have sent to the sales floor in the first place, and the remaining 2 werehang-ups. Of the 3 people truly interested in getting service, only 2 couldpass the credit check and these were the 2 you closed which gives you a 20%close ratio. The 1 didnt pass the credit check and has no money, nothing youcan do about it, period. This is a typical day in this call center. The companyhowever expects you to stay above a 28% close ratio or they starttaking money away from you. All totaled you just took 10 calls and yes even thehang-ups and 5 accidentally customer service calls count against youand you just gave money back to the company because of your low close ratio andit had nothing to do with your ability to sell. If you complain about theamount of customer service calls you get, theyll assure you that theyreworking on getting the calls routed correctly and will soon have this problemfixed, which is yet another lie. During my entire tenure they instructed us coachesto assure the sales reps that the company knew of the problem and wasworking on getting it fixed. What amazed me is how many people believed us andcontinued working until they realized it was nothing more than another lie. Itonly takes you a week or two of working there to know that this so called transferproblem, has been going on for years and will never be fixed. Its wellknown by everyone from the top down that this is a revenue source for thecompany. If they can keep your close ratio down, they keep more money from yoursales. As coaches we were taught to find all the reasons why your closeratio is your fault for not being able to sell and not the companieswrongdoing. Mosttrue sales people, once they find out the truth, stay with Dish until they finda real job. Personally I say if youre on unemployment, take the job with themand waste their training dollars until something better comes along. Hey, acheck is a check, especially when youre unemployed. With this information inhand, go forward with caution if you choose to work for this company. Remember. If it sounds to good to be true, then it probably is. Withthat said, here a few links to some of the complaints, suits and horror storiesregarding this company:
Clickon the links below to read more or copy and paste them into your browser: http://dishlawsuit.com/http://www.complaints.com/january/31/Complaint_about_Dish_Network_please_don_t_publish_16296.htmhttp://usacomplaints.com/Satellite-Companies/Echostar-Dishnetwork/echostar-dishnetwork-bait-and-2XD49.htmhttp://www.fivecentnickel.com/10/10/dish-network-customer-service-salvation-for-real-this-time/http://www.consumeraffairs.com/cable_tv/dish_network.htmlhttp://usacomplaints.com/company/Dish-Network-2043/Reviews/Consumer-Complaint-1 Justfor good measure, theres this next site, that would like you to believe thatthey're nothing more than happy consumers who started a site on behalf ofDish because they are so tickled stupid with the company and its outstandingservice. I especially love the heading on this site My DISH Network Review - TheOnly TV For Me! Hmmmm, I love how itblends in at the top of your page that youre an Authorized Retailerand when you click on your Disclosure & Transparency link youconfirm that you get commissioned from everyone that signs up from your site? Howsweet of you to start this consumer awareness site, that you give such a glowingreview, especially one that pays you to be satisfied. If this site is nothingmore than one persons review of Dish Network, than the ads they run ontelevision are nothing more than a public service announcement. Pleaseseems tome like Dish Network & Friends are still up to their sneaky lying ways. Http://www.satelliteconsumer.com/dish-network-tv/dish-network-review.html
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