Complaint / Review
Bongous.com
Bongo international bongo us overcharges by making up dimensional weight

I ordered an item from the US to have it shipped by bongo. I received notification they had received it and when I checked the inventory I couldn't believe the cost of the item, I queried the weight and was told how it was calculated. I knew 5lb for one small sweater was too much so asked them to reweigh at a cost of $2.

I received the item today and as a pay as you go customer you are charged on the dimensional weight, I calculated the weight as per their calculation on their site only to find that I had been billed for 2lb more at a cost of $17.69 extra the $2 reweighing fee which I was told was correct.

Bongo are ripping people off left right and centre and at almost $20 per person they are making a fortune and should be stopped from scamming people like this

Do not use them unless you have money to burn