Our company signed up for Safe Soft's phone service. We paid in advance for a month. We stopped using the service after two weeks, which was fine... We never thought about it until we received an invoice saying that we were being billed for another month.
We were surprised, but didn't think it was a big deal. We would just call the company since they billed us that very day, and everything would be fine.
Wow... We literally could not believe what happened next. They put us on the phone with their billing department that is really well trained. They told us they would "give us a credit for the next time we use the service."
We said we were just billed that day and simply wanted a refund. They said that it was not their policy to give refunds. None of us could believe what we were hearing. Ready for the excuse. They said they had a lot of cost in 400 dollars they charged us a month. We said we called on the very day you charged us, to which they obviously had no answer. They were not giving us our money back becasue in their contract it says if you don't cancel a week before billing then they don't refund.
I implore anyone readling this email not to do business with this company. I am certain they have done this time and time again to people. Consumers don't always read the contract thoroughtly, but we have never heard of a company that simply won't refund.
I would urge others to tell their story so these guys stop this unscrupulous billing practices. I am sure we will see significantly more of these.
I am going to call the BBB, attorney general, and ftc tomorrow to let them know how they "skirt" the law. The one manager that spoke to me actually "played dumb" and said it is their perspective that this is not unethical billing.
Employee of company that safe soft basically stole money from. Watch them they won't ever refund you eithe
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