Anyone out there have issues with there new HTC HD2 phone? Unbelievable the mess I have gone through, feel like I have gone through HELL and back with T-Mobile and I have been a customer with them, even before they existed I was with Voice Stream and loved their service then. Now that I switch from a Blackberry 8320 Curve, received my new HD2 HTC phone this last Thursday on 04/22, which was ordered by the T-mobile website, which was a smooth painless process, however since I have had the phone, had to call into the call center like 15 times, just in 3 days no joke to iron out the problem. When I called with issues where the phone wasn't able to get a strong signal, it was confirmed from T-mobile their was an error coming from the tower to my phone, they sent a network refresh, which worked for sometime, then when I went thru the phone and as promised and marketed comes with full movies of Transformers 1 and 2 on the storage card, get a message stating "Media file not found" which frustrates me, simply because these movies should be on here and they are not. When I called on 04/24 they reassured everything would be taken care of and I would get a new phone, before I send the phone back to LaGrange, Georgia and was rest assured everything would be taken care of and would get a call back at exactly or around 11:25am on 04/25, which never happened. I was quite dis-satisfied when I called in earlier this evening and requested to speak with a supervisor, which got me know where outside of saying "I really do understand your frustration and we can have you return your phone back to us, then when one comes available, ship a new phone out" keep in mind this isn't what I was told on 04/24 from a Justin out of the Oregon Call Center. This being said, when I stated I was going to cancel my service, since I keep getting the run around and telling me, well you have 14 days with the Buyer remorse program to return the phone, failure to do so, would fall under the refurbish warranty, which is crap, this is a brand new phone, ended up disconnecting the call with the supervisor, which is pretty bad, simply because they are your advocate in an escalated situation. This now puts a bad taste in my mouth on trusting T-mobile as a company and business; including their management, then went on to say when I said, can I speak with HTC, she was like Sir, thats like asking to speak with the CEO, their is no physical possibility for that to happen, since the phones are under a warranty period. This is another reason why I am quite concerned and I am sure their are others out there, who have experienced something similar to my situation. The moral of my experience with T-mobile, was "promises" which couldn't be kept. The outcome when calling back, so once again being promised and having a hard time believing from a different supervisor is he would call the local stores in my area to locate a new HTC HD2 phone as well as issue a $34.99 credit for having service related issues with the Internet service they provide.
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