Purchased DNA test only to learn later this company charges for the KITS they ship to the customer NOT the actual test. Testing time went over 45 days but NO refund possible because Genetic Fulfillment in Georgia contracts Global Collect to charge the customer's credit card at the time the DNA test kits are shipped to the customer, an attempt to use credit card charge back after the 45 day window will be denied because product was shipped, NO REFUND! InGen continued to take orders from customers despite the knowledge they had lab contamination, other Lab problems, server problems and ultimately had to build an extraction lab at Chela Tech in Nassau between the months of January through March with the full knowledge incoming orders placed in 2010 could not be filled within their guaranteed 45 day window.in addition, retest kits are charged to the customer $20.00 or more.interesting aspects of InGen's Terms and Conditions have been underlined and bold lettering for easier reading. Buyer beware, if you use this company, you are purchasing a test kit, there is no guarantee you will receive DNA Lab results for any test that is processed by InGen through Chela Tech Lab in the Bahamas.in addition InGen's telephone seems to be disconnected:-? *INTERNATIONAL GENETICS, INC
DNA TESTING SERVICES TERMS AND CONDITIONSThese DNA Testing Services are supplied by International Genetics, Inc (InGen), and the Terms and Conditions set out below (Terms) are binding upon you and InGen. Sampling procedures. YOU AGREE TO FOLLOW ANY AND ALL PROCEDURES FOR SAMPLE COLLECTION, SHIPPING, OR ANY OTHER PROCEDURE associated with forwarding the DNA sample to InGen, as set forth in the DNA Collection instructions accompanying the purchased collection kit (THE ORDER). Deviation from or failure to follow the procedures may lead to error in analysis and you agree that ingen shall not be responsible or liable in any manner for any analytical error resulting from non-compliance with the order procedures. CONFIDENTIALITY.inGen will exercise due care to keep the results of any testing confidential, unless otherwise specified in the Order.inGen shall maintain the confidentiality of such information and material for a the life of the pet but not to exceed 10 years from the date of its receipt, but shall have no responsibility to do so to the extent that such information or material is (a) already known to InGen or was publicly known at the time of submission; (b) becomes publicly available in the absence of a violation of these Terms; (c) is disclosed to InGen by a third party with a legal right so to do; (d) is developed by InGen independent of and without reference to the information or material; or (e) must be disclosed under operation of law and without further protection as to confidentiality. Adequacy of sample. You agree that InGen shall have the right in its sole discretion to determine and judge whether a given sample is adequate to perform the testing and supply the results specified in the Order.inGEN MAY, IN ITS SOLE DISCRETION, REQUIRE YOU TO SUBMIT A FURTHER DNA SAMPLE OR SAMPLES FROM THE SAME TEST SUBJECT, AT A CHARGE OF $20.00 OR MORE BEFORE PROCEEDING WITH ANY DNA ANALYSIS SPECIFIED IN THE ORDER. You may elect to forgo additional samples and testing but ingen will not be required to refund any portion of the original cost of the requested genotyping test request. Processing time & refund policy. It is InGens policy to strive to complete all testing and processing within 30 days from the receipt of DNA sample from the customer.inGen has an electronic sample reception system that alerts the customer by email as to the exact time & date of the receipt of the sample. It is this electronic time stamp that starts the processing time frame. All finished samples will be placed electronically on InGens website www.ingen. Bs in the customers private portal for retrieval by the customer. An email will be sent alerting the customer of new results in their portal. If any sample requires more than 6 calendar weeks from the time & date of the initial email alert of reception of sample from ingen, it is ingens policy that a full refund will be made to the customer for the test in question less any & all shipping costs & charges. THE CUSTOMER WILL ALSO RECEIVE THE TEST RESULTS ONCE PROCESSING IS COMPLETED.in order for the refund policy to take effect, the customer MUST have submitted (2) DNA cheek swab brushes and a sufficient amount of hair WITH ROOT BALLS ATTACHED. Any variation of the required sample types will invalidate the refund policy for that particular test.inGens failure to perform any term or condition of this Agreement as a result of conditions beyond its control such as, but not limited to, war, strikes, fires, floods, Hurricanes, acts of God, governmental restrictions, power failures, or damage or destruction of any network facilities or servers, shall not be deemed a breach of this Agreement and the refund policy will not be in effect if such a condition is the cause of a delay in processing. RE-TEST POLICY.inGen will agree to perform (1) one re-test in the event of a DNA sample failure. The customer MUST have submitted (2) DNA cheek swab brushes and a sufficient amount of hair WITH ROOT BALLS ATTACHED for the re-test policy to be valid. Any variation of the required sample types will invalidate the re-test policy for that particular test. LIMITED WARRANTY AND INTELLECTUAL PROPERTY INDEMNIFICATION.inGen warrants that it has the right to perform the services specified in the Order and will defend, indemnify, and hold you harmless from and against all actions, proceedings, claims, demands, damages and losses arising or resulting from the services rendered or products supplied to you by InGen hereunder, to the extent they arise from any actual or alleged infringement of any United States patent or copyright. You understand and agree that ingen makes no warranty as to the test results under the order, notwithstanding any statement, whether written or verbal, made by or on behalf of ingen as to the accuracy of the test results.ingen disclaims all other warranties, including without limitation the implied warranties of fitness for a particular purpose, merchantability, or any other potentially applicable warranty.ingen does not warrant that the dna testing performed hereunder is without defect or error or that the operation of the dna testing services will be without error. Disclaimer and limitation of remedies. You understand and agree that no analytical test is 100% accurate. You further agree that final result of analysis under these terms shall be submitted to you electronically in writing.in no event shall ingen and/or its subsidiaries or contractors be liable for any special, incidental, indirect, consequential (including without limitation lost profits, lost data, interruption of business), or punitive damages, even if ingen has been advised of the possibility of such loss or damage.ingens entire liability to you and your sole and exclusive remedy under these terms and under any circumstance shall be the refund of your payment hereunder. THIRD PARTIES.inGEN makes no warranties to third parties hereunder and no third party shall have any rights under this Agreement as a third party beneficiary or otherwise. General. These terms shall be binding upon and inure to the benefit of the parties and their successors, assigns, beneficiaries. The parties are independent contractors and not partners, agents of one another, or joint ventures. These Terms are the entire agreement as between the parties with respect to the DNA testing services set forth on the Order.international Genetics, Inc is a corporation formed and acting under the laws of The Commonwealth of The Bahamas and any and all legal remedies must be made under the jurisdiction of The Commonwealth of The Bahamas. CONDITIONS OF USEInGen and its affiliates provide their services to you subject to the following conditions. If you visit or shop at InGen, you accept these conditions. Please read them carefully.in addition, when you use any current or future InGen service (e.G., Your Profile, Gift Certificates, etc.) or visit or purchase from any business affiliated with InGen, whether or not included in the InGen Web site, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control. Privacy. Please review our Privacy Notice, which also governs your visit to InGen, to understand our practices. ELECTRONIC COMMUNICATIONSWhen you visit InGen or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. COPYRIGHTAll content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of International Genetics, Inc. Or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of International Genetics, Inc. And protected by U.S. And international copyright laws. 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