I placed a check order with this company in November. They required a voided check, and I uploaded it on the same day to their ftp site. They charged my card immediately, and they never sent me my order.
I contacted them in early 2010 (I think Feb) to inquire as to the status. I had forgotten about the order, until I realized I was running low on checks. I double checked my bank statement, and realized I had been charged without receiving the order. Worried that the checks were stolen, I contacted them, and they told me that they had never received my voided check. Irritated that my order sat there for months without a word, I faxed them the voided check. As of today, March 22, I still have no order.
I sent an email that I was canceling my order and required a refund, and they said that there were no cancellations, and they had put it into production. Really!? Put into production only after I cancel the order and demand a refund? First, I think they are lying about producing anything. Second, their website does not state 'no cancellations', but it DOES give a 100% satisfaction guarantee. Too late, I realized they have an 'F' rating with the BBB.
I have now reported them to the Tennessee attorney general, the FTC, and the BBB. I'm posting this complaint. Beware! Don't do any business with this 'company.'
I've also posted our email chain, so you can see how frustrating they are to work with. If it seems I was combative at first, that is because I sent the email after I read other usacomplaints.com and their BBB report. They also do not hesitate to lie in their emails. They claim to have contacted me, which they have never done, until I canceled the order.
From: Julie
Sent: Saturday, March 20 10:40 AM
To: [email protected]
Subject: RE: Your order no. Xxx-xxxxx has been received
Please refund my card. This order never shipped, even after I sent in my voided check. Ive done some research on your company and found that you have a BBB report of F. I will not be doing business with you, and if you do not immediately refund my card, I will dispute with the bank, and you will have a chargeback fee, in addition to refunding the money.
From: Julie
Sent: Monday, March 22 11:19 AM
To: [email protected]
Subject: CANCEL and REFUND Order xxx-xxxxx
Please see below regarding refunding money you took for order [redacted]. I tried to send an email to [redacted], and it bounced.
You realize, of course, that when you charge someone for something, you are legally obligated to ship within 30 days. You are breaking the law.
From: John [redacted]
Sent: Monday, March 22 10:51 AM
To: Julie
Subject: RE: CANCEL and REFUND Order [redacted]
Julie:
We sent you several requests for your check copy you stated you would be sending. Since you refuse to comply with these requests we will release the order as you entered it and per our policy. You agree to our terms and conditions prior to checking out that states all sales are final and that cancellations are not accepted. Our verification policy is done as a courtesy to you because symbols, spaces and characters are required to be in specific places for your bank to accept the checks. Since you have refused to send a check copy, we cannot guarantee that the way you entered the order will be acceptable to your bank. If you do a chargeback, we will forward your email where you have threatened us to change our policy for you to your bank.
Customer Service
PCS Business Forms
(800) 770-3466
Http://www.pcsbusinessforms.com/
Http://www.pcsapparel.com/
From: Julie
Sent: Monday, March 22 2:27 PM
To: 'John [redacted]'
Subject: RE: CANCEL and REFUND Order [redacted]
I find this fascinating. I have received no requests from you. I see there is good reason for your F rating at the BBB. You have not produced the order, and you are in violation of the law. If you do not refund the money, I will report you to the state attorney general and the FTC. Feel free to forward this email to Visa/Mastercard, as well.
From: John [redacted]
Sent: Monday, March 22 1:05 PM
To: Julie
Subject: RE: CANCEL and REFUND Order [redacted]
So it is your feeling the FTC and state attorney general will side with the fact that you did not send your information as you indicated you would and that we are not allowed to have a cancellation policy? I can tell you we have nothing to fear from either entity as we have already released your order into production. You will get your order how you entered it. Your order remained in a pending status as a simple courtesy to you while we awaited you to send the information you stated you would send but never did.
Customer Service
PCS Business Forms
(800) 770-3466
Http://www.pcsbusinessforms.com/
Http://www.pcsapparel.com/
From: Julie
Sent: Monday, March 22 1:18 PM
To: John [redacted]
Subject: RE: CANCEL and REFUND Order [redacted]
I have sent the information in, and I cannot fathom why, only now, when you are threatened, you are taking action. You sat on my money without any follow-up, and when I followed up with you as to why I never received my order, you said you hadnt gotten my voided check. So, I sent it again, and still nothing.
I notified you to cancel this before you printed anything. If you print and send something, I will refuse it. I am notifying my bank right now and disputing the charge. If you refund it right away, your bank will waive the chargeback fee.
Yes, I do think the attorney general and FTC will side with me, especially when they see your F rating at the BBB. Seriously, the BBB is too lenient with most businesses, and even they give you a failing grade.
From: Julie
Sent: Monday, March 22 1:39 PM
To: John [redacted]
Subject: RE: CANCEL and REFUND Order [redacted]
Furthermore, I have just gone onto your site. You do not have a return or cancellation policy stated. Your FAQs do not address it. Plus, the order status still shows pending. Ive printed all of these things out, in case you choose to challenge this.
What your site DOES state is 100% satisfaction guarantee. I am not satisfied.
Please also note that my order required a proof, which I never received. Oh, yeah, Ive printed that out, too.
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