I write this letter to your kind attention and with the request that please take the necessary steps to stop this type of unfair business activities in order to save so many small businesses before they become victims of a vicious circle of unfair business activities from credit card processing companies and lose thousands of dollars of their hard work.
THE COMPANY HOME OFFICE IS LOCATED AT 100 Throckmorton ST. Suite 1800, Fort Worth, Texas 76102 U.S.A. Providing services of processing credit card transactions with negotiable fees, terms and conditions. This address was given by Mr. Jerry scott, the representation of tmg. I have only contact # of THE COMPANY is 1-866-471-1099.
Mr. Jerry Scott, the authorized representative (Hereinafter referred as THE REPRESENTATIVE) of the company approached THE PARTY to promote THE COMPANY business, i.E. TO PROCESS CREDIT CARD TRANSACTION and offered the following terms and conditions in order to install their credit card processing unit at THE PARTYs business BETTER DEAL RETAIL STORE, located at 827 E. 53rd St., Anderson, IN 46013.
The terms and conditions were as under
1. THE COMPANY would pay the write off money of THE PARTY with previous credit card company of
which all relevant informations including the statement were given to THE REPRESENTATIVE. The
party also requested the representative to provide account balance statement of
nill balance from the previous credit card processing company, the party didnt
receive any requested statement from the representative till the date of this letter
2. There will be no lease agreement between THE PARTY and THE COMPANY.
3. There will be single charges on the credit card processing transaction at the rate of. 07%. THE
PARTY agrees to pay the credit card transaction fees from business bank account and Therefore
THE PARTY GAVE VOID CHECK WITH GOOD INTENTION TO THE REPRESENTATIVE
4. There will be no contract between THE COMPANY and THE PARTY, Meaning that THE PARTY
will cancel THE COMPANY credit card services without any penalty and charges. THE PARTY also
agrees to return the credit card processing unit to THE REPRESENTATIVE AT THE CANCELLATION
OF THE CONTRACT.
THE REPRESENTATIVE initially approached THE PARTY in May but, due to a lack of paper work the contract was not finalized. Again, THE REPRESENTATIVE approached THE PARTY in the month of July and finalized the contract to install the credit card processing unit at THE PARTYS business, i.E. Better Deal Retail Store Located at 827 E. 53rd St., Anderson, IN 46013,
On the confirmation and agreement of above mentioned terms and conditions with THE COMPANY and THE REPRESENTATIVE, THE PARTY allowed THE REPRESENTATIVE to install the credit card transaction processing unit at his business, i.E. Better Deal Retail Store Located at 827 E. 53rd St., Anderson, IN 46013.
During the month of Oct, THE PARTY realized that THE COMPANY had charged excessively to THE PARTYS business bank account. THE PARTY brought this error of excessive charges to the attention of THE REPRESENTATIVE on numerous times but it was not rectified.instead of RECTIFYING the error of excessive charges, THE COMPANY intentionally ignored the information from THE REPRESENTATIVE BY THE PARTY. Since THE COMPANY HAS THE PARTYS BANK INFORMATION, THE COMPANY was keeping on charges excessively for five months, i.E. Oct to Feb. The company is ingnoring all the letters (encl-1, encl-2 and encl-3) of the party about excessive charges with malafide intention to haress the party monetarily and mentaly. When charging the excessive amount became the regular practice by THE COMPANY, THE REPRESENTATIVE advised THE PARTY to close the bank account. On the instruction of THE REPRESENTATIVE, THE PARTY closed the bank account on Jan 25. Even after close account THE PARTY REALISED that there were excessive charges from THE COMPANY on FEB 02, Feb 03 and Feb 08. The bank statement (Encl-4) is attached herewith for your ready reference. THE PARTY WAS also charged $ 525.00 AS BANK OVERDRAFR FEES on account of excessive charges of THE COMPANY.
Along with the bank statement (Encl-4) THE PARTY submitted all the details of excessive charges vide THE PARTY letter dated Feb 19 marked as Encl 3. For ready reference of THE COMPANY, THE PARTY TOOK EXTRA STEPS AND highlighted and marked the excessive charges on the bank statement and also compiled an excel sheet marked as Encl-5 that gives a very clear hint of excessive charges.
THE PARTY requested, vide letter dated Feb 19 (Enlc-3), THE COMPANY to resolve the issue of excessive charges on or before Feb 23 and REFUND THE EXCESSIVE CHARGES WITH BANK FEES. THE PARTY again confirmed and reiterated that THE PARTY didnt receive any correspondence from THE COMPANY. THE REPRESENTATIVE HAS AGREED AND CONFIRMED THE AUTHENTICITY OF THE PARTYS previous letter dated Feb 02 (Encl-1), Feb 03 (Encl-2) and Feb 19 (Encl-3). THE PARTY TRIED SO MANY TIME TO CONTACT THE COMPANY OFFICIAL BUT THEY ARE UNAPPROCHABLE RESULTING THE REPRESENTATIVE IS THE ONLY CONTACT OF THE COMPANY TO THE PARTY.
Since FEB 03, THE PARTY never received any type of calls from any official of THE COMPANY that would give any hope to resolve this EXCESSIVE CREDIT CARD CHARGES issue. Because of THE REPRESENTATIVE, THE PARTY waited till March 01 with the hope that THE COMPANY refunds the excessive charges with the bank fees amounting to $ 1,343.63 but, THE PARTY neither received a call nor any indication of a refund. On Feb 26 at 3:12 pm, THE REPRESENTATIVE sent SMS to THE PARTY informing that THE PARTY will be called by Mr. Aaron of THE COMPANY OFFICIAL AND HE WILL inform THE PARTY about the decision but no call FROM ANY OFFICIAL OF THE COMPANY INCLUDING MR. AARON (In spite of his promise to call).
The approach and attitude of THE COMPANY has been so FRUSTRATING AND MENTAL TORTURING that it is indescribable. THE PARTY gave enough time and opportunities to THE COMPANY to get a refund of the excessive charges on account of the credit card transaction processing but THE PARTY NIETHER RECEIVED REFUND OF EXCESSIVE CHARGE NOR ANY COMMUNICATION FROM THE COMPANY.
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