My dog died of congestive heart failure on February 21. She was almost 18 years old and I refused to let her suffer any longer. I had her euthanized and she was cremated with the remains to be returned to me. Making that decision was one of the hardest things I've ever had to do as a pet owner.
I immediately bought a marble urn, to have ready when her remains were returned. It is a beautiful urn, but something was missing. There was no identification on the urn, which indicated that my dog's remains were in that urn. The urn felt incomplete.
I immmediately decided to get an urn medallion for the urn, and went to the internet for suggestions on what to buy. I came across a company, eleganturns.com, whose prices seemed decent, and offered a view of a medallion that had been finished already. It had 3 lines of inscription on it. That was just what I needed.
I input the information that was called for, but personalized it, paid for the item, and it was done. I felt a sense of completion. Over a week went by, and I didn't hear from the company, so I emailed them. The response I got back was cold and harsh. It said you get 2 lines of inscription for 25 dollars. Do you still want it? I thought to myself, that's odd. That's not what was shown, or asked for upon my checkout process.
I emailed the company 5 times, and still have not heard anything from them. I understand that maybe I missed something that said only 2 lines are free, but I would have gladly paid for the 3rd line, if their response wasn't so crude. To this day, I have not received the urn medallion, and I can't help but wonder, how do you steal from a grieveing person? That's like waiting for a person's most vulnerable time to do the worst to them. I asked for the order to be canceled, since I hadn't received it anyway, but was never given the credit to my bank account.
I don't understand why no one will contact me. They were given my email address, which I know they have because they used it to send the one and only message that they sent to me. I also gave them my phone number, which I told them to use if there was an issue with me persoanizing the inscription, but they never called.
I just want others to know not to do business with these people. It's bad enough that a person has to deal with loss, whether it's a family pet or a person, but then to come across a company who truly should not be in the afterlife business at all. Where is the compassion?
I still have not heard from them, despite my emails, and I also never received the urn medallion. Beware of this company. They are not good people in general and really don't care about those who have suffered a loss. They took my money and gave me nothing but bad memories in return.
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