My wife has contracted with comcast to provide her a higher level of internet service. The sales line is, For just $95.00 a month it is possible to have a internet business account that will support your small business and have priority over residential cable users to keep your business up and running with less down time and a personal business representitive to help with any connectivity problems your small business may experience. My wife has communicated to comcast that every day between one and three in the afternoon the internet goes down and is not acessible for her to log in remotely and do work on her clients computers. This has been going on for three weeks now and twice she has called and twice been promised a representitive would come out and fix her service - no show -. It reminds me of the old commercials for cable where no show was a certainty. I am amazed at how much time is spent on the phone talking about internet problems and always - yes always - there is something wrong on my wife's end of the service.
Although, if my wife leaves the comcast router unplugged for several hours, she is able to glean a few hours of the internet at her office. I find it amazing that comcast has not called us to say that our payment is down or our bank is offline. Somehow every month comcast gets their money. My wife has noty told comcast that she will schedule an appointment to come out to their office and fix the payment or to put her dollars back online. Please accept my apology for not having my wife write this - but - she is so starved of reliable internet service that she does not want her bad service to go away. At the two week mark of offline afternoons I was disgusted - at the three week mark - I have to let other business owners know that - there is a better internet service out there and comcast is not it. For fairness I must say that our house is located at the physical end of the copper wire run for phone service - internet via AT&T is not possible. I think it is a shame that my wife has to pay maximum dollar for bad service - or am I alone in thinking this way? $30.00 for cable or $95.00 for faulty internet business service - what price would you pay for good service? Thank you in advance for reading this. D.D.K.
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