Usacomplaints.com » Shops, Products, Services » Complaint / Review: Wal-Mart - I have really had some bad customer service experiences at Wal Mart. #568602

Complaint / Review
Wal-Mart
I have really had some bad customer service experiences at Wal Mart

With 4 kids 9 and below, personally I think the greatest offers for goods and non-food products are in WalMart, and of course one-stop buying with limited-time. I've attempted not to move there and store at Publix or Kroger however the food statement alone is crazy. Sadly, I've truly had some POOR customer support encounters at Walmart.

I reside in Gainesville, GA and store at possibly that Walmart or even the one in Dahlonega, GA just 25 minute. Away. We shifted back again to GA in 2006 and so I have now been buying at equally (mainley Dahlonega because of being less packed) every two to three months fall between $500 and $600 all of the period. Around three years before, I had been within the Gainesville Walmart with my newest (he's just 3 1/2 today). I had been underneath the weapon as typical to obtain completed and obtain to college to get another 3 children. I usually get non-food products 1st and also have the Client Service Table contain the wagon for me personally while I complete buying. That evening, I visited checkout and obtain my additional wagon plus they had utilized it for move-shells. I had been so annoyed that I promised never to get there again. Master knows, used to donot wish to return a later date after investing around 3 hours (avg. Time) to look. I actually cried simply because they had put-back and confused the majority of it and that I had an infant within the wagon and have been there such a long time and undoubtedly was underneath the weapon to obtain children at college.

I chose to browse the Dahlonega shop next. It had been less packed and appeared to be better filled. Oneday, I got my children with me (all used from China and Korea) just for several products and also the cashier evidently did not such as the method my loved ones appeared. She'd the meanest, obvious search on her experience. Simply behind me in-line was another household (dirty-looking, children without any sneakers on the toes etc.) glaring aswell. Once the purchase finished, I recognized the cashier had rung up their loaf of bakery with my material. I'd a divider between our purchases but their bakery had dropped onto my material. No major package, nevertheless when I stated "that's their bakery" towards the cashier, she actually stated "ITS YOURS TODAY!" discuss shocked silence to get a second attempting to consume what she'd simply stated! That household did not say one-word both. I informed her that it really wasn't and he or she stated that yes it had been which I'd to visit the Client Support table to possess it returned. I still even today can't think that she served this way. Obviously, I ranted towards the Shop Mgr. And that's how I acquired to understand the good CSM that evening. We still laugh about this. Obviously, she's still used there and I wonder what they truly did if something to her for that.

Yesterday I went alone Dahlonega. Very first time at night. Husband arrived home early and so I might get alone. The visit was good and that I imagined - Wow! Tues. Night (or any night throughout the week) is extremely enjoyable. After I stuffed 1 wagon with non-food (so my chilly material wont keep from the refrigerator/freezer so-long) I got it to Customer Support and requested they maintain it for me personally. Today, mind you, I've discovered that you don't pay attention to them once they state (along with a CS individual informs me this Each Time) "Simply set it over there, I'll view it for you". I discovered in the last 3 1/2 decades at both shops to request a bit of document to create my title on and record it towards the wagon such that it will not be set back. Additionally, it occurred once as of this shop in addition to Gainesville. They move their eyes after I demand on doing that. Well, not just do I create my title, but I set 'DON'T RETURN, NEVERTHELESS SHOPPING AND THE DATE AND TIME". What more do these folks require?!!! After I got as much as the checkout yesterday, my material at "Insufficient" Customer Support have been divided plus some previously set back. I had been LIVID! It had been 8pm and that I have been within the shop for 3 hours. I dropped it! These workers (such as the one which informed me simply to place it over there and he or she might view it) STARTED ACCUSING ME! I had been in tears. The Mgr. Ben got around and that I was directing and shouting simply because they really had the nerve to inform me that I ought to have gotten among their signatures on that bit of document! How definitely ridculous!!! They exposed another register Appreciate God-simply because they just had 2 start!) to check me out. I had been mad and simply wished to get free from there. If perhaps I really could remain to leave and abandon anything, but that's so difficult related to limited-time like a mom and also the period I currently spent. Then your one which examined me out explained that I OUGHT TO HAVE HAD THEM PUT IT ELSEWHERE WHICH PEOPLE FOR IDEOLOGIES ETC. Have multiple carts constantly. And so I stated "you suggest to inform me that there's a 'UNIQUE' location for numerous carts. I needed her to comprehend why I had been therefore upset. She was angry and stated she did not wish to claim with me. There is NO DEBATE that I'm conscious of. Not one of them desired to get responsibility and place the fault on me! I had been trembling. She offered me the bill and not mentioned thanks. The Mgr. Actually did not understand what to complete. I actually donot remember reading anybody claim these were truly sorry. Clients were looking. It had been ILL! I went up for my $600 value of material and also the cashier that called me-up strolled out with me using the 2 carts and questioned basically needed any aid. I informed her she did not need to and he or she switched around and went away. I truly did not need her or other people around me while I packed my $600 of material. I simply wished to get free from there asap! I called the Mgr.in my own vehicle when I was operating off and had settled down only a little. I needed him to comprehend why I had been so livid. He was really apologetic and stated there is no such issue as obtaining their trademark on my bit of document etc. He explained he wished I proceed to look together. I told him how ashamed I had been which I had been sorry that I acquired so annoyed. I allow him realize that his beautiful workers swollen the problem by picking out fresh methods it had been my problem. I own a company today as well as worked at Winn Dixie for 6 1/2 decades thru senior school and university AND NOT would ever guess accusing a person. Heck! I actually donot blame clients for their encounter when it's their problem. The Mgr. Stated they'd review this and determine a much better method to cope with numerous wagon clients. I'm trembling today when I sort this since it nevertheless makes me angry.

I've been overcharged or dual-charged for products aswell at both shops which additional cards have described. It's vitally important to-go within the bill particularly when buying a lot of products.

I've gotten some usage and laughs off my Wal-Mart tales with my buddies (particularly the loaf of bakery) but I'm caught since I'd like to store at Publix constantly but I simply cannot remain the statement! Additionally could possibly still need to go-to Walmart for low-food-stuff which could be 2 locations to look in the place of setting it up around with-in one-visit. It's certainly a thorn in my own part every two to three months. Support!!!


Offender: Wal-Mart

Country: USA
Site:

Category: Shops, Products, Services

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