I was wanting to check my credit on 8/23. I entered this website ConsumerInfo.com aka CIC Credit Monitoring Service and was told to enter my credit card number for a 30 day free trial offer, but I would not be charged. To my knowledge the transaction did not ever go through d/t "site technical difficulties".
I went into my credit card billing page 8/26 to make sure my payment to the credit card had been posted and found a charge from this company. I checked my emails... No confirmation or username and passwords to use to access the site.
I went back to the site, emailed customer service and was told they instantly sent me the login information. This was not received.
I have called my credit card company and reported the rip-off, and have had my card reported stolen so this company can never charge me a renewal fee or any other charges.
I called 1-877-513-4175 and talked to: Carlene Operator #1678 She said the company did not allow her to give out her last name.
I told her three things: 1. I want a Refund 2. I want to cancel the Account & 3. I will be reporting this to the lawyer handling the class action lawsuit against her company & I don't think you will want me added to the list.
She took a deep breath and started giving me every reason in the world why I couldn't access the site. I told her this was not important, services were not rendered, and it was supposed to be free for 30 days to begin with. She said "I am half way through cancelling your membership right now!" She also proceeded to tell me it would take 7-10 business days to receive a refund on my credit card. (I won't hold my breath)
I have also filed a dispute form with my credit card company to dispute this charge in the event they do not issue me a credit.
I hope in some way this helps someone else from making the same mistake!
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