Be wary of the current Blockbuster Video promotion who has teamed up with Wireless Retail and AT&T Wireless in my area. I talked with a slick telemarketer from Wireless retail who explained the current Blockbuster Video promotion. They offer many plans but I opted for the 300 min/month plan for $29.95.
Sounded good but I wanted to think about the 200 minutes/month I was being offered by AT@T. No problem the agent said we will give you 300 minutes a month. With that I agreed, got my Wireless retail invoice and indeed it said 300 minutes a month.
I received my AT&T bill shortly after and they indicated I only get 200 minutes a month and I was billed for the minutes over. Total bill was $65. Called AT&T and they said it's Wireless Retail.
Called my original salesperson 5 times to get this addressed no call back. Then I asked for a manager who promised to get back with me. No return call. Then I talked to customer service who said they will take care of it for sure the next day. No call back. This went on for about a week and tied me up on the phone for about 4 hours playing ring around the rosy.
Then I got pissed and sent them a nasty e-mail. Got a call from someone who made my wife feel like SHE had done something wrong. They agreed to a few credits, nothing permananet and explained sorry that was really not a 300 min promotion it's only 200 minutes. AT&T gave us bad info. It has happened to many people she said. Funny you can go to the AT&T website bypass Wireless retail and get 300 minutes for $29.95
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