Flatratecarpet.com came to my house to give me an estimate for some carpets and furniture to be cleaned about a week ago. They gave me a price over the phone for $90.00 for each couch (I had 3) and $40.00 for each room (I had 3), this should have totaled $390.00.
When a guy named "yoav" came to my house to do the actual cleaning he said the price would be $1,050.00, I told him the price I had gotten over the phone plus a $50.00 coupon for the cleaning which should have totaled $340.00 he started to yell and curse me saying I was cheap and if I wanted a cleaning job for all of this for $340.00 I should have rented a machine myself.
I then, about an hour later called the office and spoke to a guy named "Avi". I explained the situation to him, his reponse was "whatever the job is worth to us is what we charge". I tried to explain that I got a price over the phone he then said "listen, you want the job done or not", I immediatley hung up the phone in disbelief.
DO NOT use flat rate carpet for any of your cleaning, the are rip offs and tried to get more than double what they originally estimated.
They are rude and no one in the office cares about their customers.
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