When my contract ends with Verizon, I will never go back to them. I have been with them for over 10 years and they won't back their products. I purchased a phone from them and after two years, the area where you charge the phone broke. Not only would they not replace it free, I was forced to buy a new phone and a new charger. The charger that was two years old, I was told, would not work for any of their phones. Planned obsolesence. This is a way they make money off their customers. I never took out insurance on this phone because I was very careful with the phone. I cannot help it if the internal mechanism breaks because of useage. What they need to do is have a charger built like my cordess phone has and just place it on the charger when not in use. But that would be too easy and why would they want to do that when they can charge you each time you replace your phone with a new charger. The two year upgrade for a phone costs the consumer money. I now have to wait another two years before I can say farewell to a company that will not stand by their products.
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