This company buys textbooks from sellers on Amazon. I was one of those sellers. After a few weeks of receiving payment and sending the textbook that I sold, I received an email from the company saying that there were torn pages in the book. I know for a fact that there were no torn pages. I had purchased the book from a used book company, and the only problem with the book was that the very first page, which is blank, had a sticker placed on it, and the corner of that page was cut out to the shape of the sticker (which said "USED"). That's how the book was sent to me, and that's how I sent the book to the company that bought it from me. The book was listed under Amazon as used.
The company wanted a refund through Amazon, which I filed. They also wanted me to pay 3.99 if I wanted my book back. I did want the book back, since I was refunding them the money they paid for it. I paid them the 3.99 shipping through the link that they sent me. The payment was made through PayPal and I have receipt of that transaction. There is also proof of refund through Amazon.
Both payments were made in December. I emailed and called the company, even leaving a voice mail with the order number in question and a way to contact me. I still have not received my book back, or gotten a return call from the company.
There are numerous people who have had this also done to them, but it seems that Amazon hasn't helped with the problem yet. Based on this Amazon thread that was started about the company in question: http://www.amazon.com/gp/forum/cd/discussion.html/ref=cm_cd_pg_pg1? Ie=UTF8&cdForum=Fx20DX5GEB7TUX8&cdPage=1&cdSort=oldest&cdThread=Tx2ZY22CPJ9PVUC
That thread had been started in and it is still active with people's complaints on the company.
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