Complaint / review / scam report
HomestarSearch.com
False advertising, no results, patronizing and rude customer service

Complaint / review text:
I discovered Homestarsearch.com when I was searching Craig's List for apts./townhomes to rent. Several times I came across what seemed like ideal listings - with wonderful amenities great location, and very inviting photographs of the space.

There was no real estate company or individual listed on the Ad. Just a toll-free number. When I called I was instantly put into a phone queue and waited when I finally got through, the person told me about signing up for the monthly subscription of 39.95 to get more information. I had to ask what the name of the company was that I was calling. He also told me when I said what area I was interested in searching that Homestar had "over 800 listings for that area"

I signed up for the "risk free trial offer" of $3.95 for 3 days of searching.

After I paid and got my password and attempted to do some searches, I would continually get "No Results" with every search I attempted. I made the search parameters as wide as possible, to make sure that wasn't the problem.

When I called the customer service help line Adam, the cs manager told me I was being impatient, that I was doing searches wrong and that he was able to get 17 pages of results when he did the search. He told me to reboot my computer and be more patient. After re-booting still no results, I called again and was told that the system was down and they would send a email out in a couple hrs. When I asked for my 3.95 refunded Adam patronizingly told me I should have read the fine print that its non-refundable. He was extremely rude, unprofessional and I paid 3.95 for nothing except a waste of my time - not even one result ever came up.

This company is a sham, and a scam. Please do not give them a cent. They are probably raking in the $3.95 at a fast clip with their fake apt. ADs and then making excuses for the lack of real listings. Don't sign up!

Contact information:
Author: Contact with Author

Offender: HomestarSearch.com

Country: USA   State: All USA
Phone: 88826208302
Site: homestarsearch.com

Category: Shops, Products, Services

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