I have been a Menehune customer for years but relocated to the mainland this year. A couple of months prior to relocation, I notified the company and told them that I have so many empty bottles that the amount of deposit due to me would exceed the amount of my current invoice. I was told by the customer rep then to not pay my invoice as it would result in a larger refund. So, I did not. On the day that the company picked up the empties (7/28) and my dispenser totaling $125 due to me, they also charged me with a late fee of $45. I called the company then to explain what has transpired and the rep assured me that the $45 would be removed and that I would be issued a refund of $39. I left Honolulu thinking that this would be taken cared of and a check would be sent to me... But months later... I found out that the company thinks I owe them $6!
Unfortunately, the same rep did not talk to her supervisor nor did she document our conversation. Her last documentation of our conversation was in late June and so all my subsequent calls in July and Aug were not documented in their system. Thus, I was hit with a balance of $6 instead of a refund of $39. I went back to Hawaii and saw my invoice and called the company to straighten it out. I was told that I will not be getting a refund because I didnt pay them my June invoice. I explained to them that I was told by the customer rep not to pay since we calculated over the phone that the company owes me money after picking up the empties. That was when I was told that supervisor did not know about this so it does not count. I was also told that they had written off the $6. What? Am I supposed to be thankful that I was ripped off of my refund???
I would NOT recommend this company to any of my friends in Hawaii.in fact, I mention this incident to my friends in Hawaii whenever I have the opportunity.
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