On Sunday, November 8th, an order was positioned on JC Penny online to get a home buffet for $199.99. With duty, and delivery and handling, it found $236.90.
The bill stated it'd be shipped within 7-10 days. On November 18th, I approached the client support table, and talked with Melissa. The following signal they'd delivered hadn't been updated by advantages because the item hadn't transferred in 8 times. Melissa explained they weren't accountable for the delivery, which I had a need to contact UPS. I approached advantages, as well as their customer support representative stated that the initial delivery contact, JC Penny, had a need to contact advantages to begin a following demand. I approached JC Penny and informed them-this, and also the contact I talked to, Quinton, stated they'dnot accomplish that till it'd been 10 days (NOTE: NOT 10 Company days, only 10 days). I stated that it'd been 10 times, and Quinton extended to WOn't begin a following demand. At this time, I required the purchase be terminated and returned towards the card it'd been billed to. I inquired when they might begin a following demand since it had been their product again, with no longer mine. Quinton said farewell, and attempted to finish the phone call without providing me a verification number for that termination of the purchase. I acquired the amount. Affirmed, the following demand began after our telephone call finished.
I called back two nights later to verify the purchase have been terminated because it nevertheless was not returned. I had been informed the purchase was never terminated. The advantages monitoring confirmed the item have been delivered to JC Penny currently. They questioned basically would really like the purchase delivered back out in my experience, and that I said no.
It got greater than a week for that resources to become returned, and since I have still required the furniture item, I named and requested them to reestablish the purchase. They did, which period it came 3 times following the purchase was positioned.
Because of The annoying scenario, and horrible customer support. I'll never store JC Penny online, and that I may suggest that others prevent any transactions together. Melissa's remark that JC Penny isn't accountable for the delivery, regardless of the $23.50 shipping and handling charge, and Quintonis misinformation guide me to think that their employees is inefficient, and that I do not wish to risk personal info within their fingers.
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