Flagship Merchant Services 1-866-416-0244,1-866-228-7644, Fax www.flagshipmerchantservices.com NOTE: Please reply to this letter via E-Mail as I dont have a Fax number Flagship Merchant Services agreed to open my account to process $21,000 USD order. I had many conversations with the person that opened my account in which I specifically told him that my first transaction was going to be around $21,000 USD and that I needed to make sure it went through as it was a NEW customer. Ben Premo opened my account and indicated there would be no problems processing the above mentioned amount as I told him that was the only reason why I was opening this account. Once the account was set up, they advised me that it is against policy to process a $21,000 order which was already pending because I didnt have the same amount in my account to back it up. This information was omitted from the agreement and was not mentioned in any of the conversations prior to opening the account and while processing it. As a result, Flagship Merchant Services cancelled the $21,000 order and tried to place a $800 processing fee on my Business account. * This fee is a direct result of Flagship Merchant Services own mistake. * After the first two attempts which resulted in two OVERDRAFT FEES, I called Flagship Merchant Services and spoke with a Customer Service Representative (on 12/04) Jamie. She said that the charges have to be discussed with their security department and also advised me that it will not occur again. I called Security Department (12/07) and spoke with Greg which told me that customer service had to be the one to file a claim for the money. A third and 4th attempt occurred resulting in additional OVERDRAFT FEES, in the 3rd attempt they were able to extract $83.11 USD. After this attempt I was advised to speak to the manager to have these funds returned. Customer Service indicated they were going to file a claim to refund my money on 12/07. Jamie said that it would take 3 to 4 business days and that did not happen so I called back today (12/18) just to find out that my request was rejected because they sent my account to their collections department. I spoke today in a conference call with Greg from their Security Department and with a Customer Service Manager and they said they cannot do anything about it. I have contacted BOA to block further transaction requests from Flagship Merchant Services. Merchant Services refused to refund the money and take no responsibility for their mistake advising me that there is nothing they can do. The money extracted from my account is and should be considered FRAUDULANT CHARGES, I need this to be further investigated and my money to be refunded from this Merchant account as it is a SCAM. To simply put it, this company used bait and switch tactics, along with deceit to goad me into opening an account, knowing full well that the reason for opening the account was not in compliance with their policy. The intention of the deceit was to impose a processing fee on an order that they knew full well could not be processed due to their policy and to STEAL money from my account which they now have gained access to. There are about dozen other types of blacklists of merchants, and YET THERE IS NO SIMILAR LIST warning of merchant processors who will damage your business and your credibility (and just because they're so anxious to make a few extra bucks!). Flagship is back by First Data which is backed by Wells Fargo Bank. If there is ever a blacklist of merchant processors for merchants out there - these banks/companies should be on the list: - Wells Fargo - First Data - Flagship Merchant Services - Merchant Warehouse - Any other of the hundred companies that process through First Data. I have been told different things throughout this ordeal; all of them lie to buy them more time to attempt further FRAUDULANT CHARGES on my account. Thankfully they were not successful in stealing the amount they intended to take, but still were able to STEAL money that does not belong to them. Please help me as this company is not even trying to help me but instead refuting any responsibility for their mistake, and refund what is rightfully mine. If you have any further questions, please feel free to contact me at any time.
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